Sagal Muhiadin
Toronto,Ontario
Summary
Effective at multi-tasking while sustaining a sharp focus on the end goal. Excellent communication skills and extensive experience working with clients and partners. Recognized for communication and organizational skills.
Overview
6
6
years of professional experience
Work History
Summer Employee
Midaynta Community Services
2023.May - 2023.Aug
- Completed projects on time by managing tasks efficiently and effectively.
- Enhanced team productivity through clear communication and collaboration with coworkers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
PROVINCIAL VACCINE CALL CENTER AGENT
Arrow Work Force
Toronto, Ontario
09.2020 - 08.2021
- Help the customers with booking there vaccine appointment over the phone.
- Acted professionally and patiently when addressing customers.
- Accomplished good attendance.
- Answered approximately 80 inbound customer calls per day in a friendly and cooperative way.
- Following the conversational script provided by the Ontario Provincial Contact Center and keeping the customer calls under 10 mins.
- Used questioning and listening skills that support effective telephone communication.
Summer Youth Employee
Midaynta Community Service
Toronto, Ontario
06.2021 - 09.2021
- Went into office weekly to ensure that all files and documents were in order
- Worked remotely via cell phone and laptop
- Took detailed meeting minutes, prepared meeting rooms, and complied paperwork to support department
- Recorded focus groups and transcribed them to make them more accessible.
Crew Member
Mcdonalds Corpration
12.2019 - 01.2021
- Prepared food items as per the established standards
- Backed up other crew members to keep team workflow efficient.
Children Awakening Camp
SEMCY
Jan.2018 - Jan.2019
- Collaborated with other camp counselors to design fun and enriching learning activities for youth
- Developed age-appropriate arts and crafts activities to encourage children's artistic skills development and creative expression.
Education
Bachelor Of Applied Science - Occupational Health And Safety
Toronto Metropolitan University
Toronto, Ontario04.2025
OSSD -
Silverthorn Collegiate Institute
Etobicoke, Ontario06.2021
Skills
- Very reliable
- Professional attitude and demeanor
- Ability to work autonomously
- Customer Service
- Computer skills
- Organization and Time management
References
References Available Upon Request
Timeline
Summer Employee
Midaynta Community Services
2023.May - 2023.Aug
Summer Youth Employee
Midaynta Community Service
06.2021 - 09.2021
PROVINCIAL VACCINE CALL CENTER AGENT
Arrow Work Force
09.2020 - 08.2021
Crew Member
Mcdonalds Corpration
12.2019 - 01.2021
Children Awakening Camp
SEMCY
Jan.2018 - Jan.2019
Bachelor Of Applied Science - Occupational Health And Safety
Toronto Metropolitan University
OSSD -
Silverthorn Collegiate Institute
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