Sagal Jibril

· Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.

· Leveraged statistical models to identify high-risk transactions, optimizing resources towards areas requiring enhanced scrutiny.

· Implemented process improvements that resulted in cost savings while maintaining strong anti-fraud measures throughout the organization.

· Provided training to staff on emerging fraud trends, ensuring a proactive approach to risk management across the organization.

· Maintained up-to-date knowledge on industry best practices, incorporating relevant information into existing procedures as needed.

· Tracked fraud cases and monitored trends to develop strategies for prevention.

· Developed and implemented machine learning algorithms to predict potential fraudulent behavior in realtime.

· Analyze and identify areas of improvement to provide ongoing support to frontline colleagues to ensure business results are being met or exceeded.

· Mitigate reputational risk to our Line of Business brand. Inspire change to better procedures and increase shareholder value by contributing to Compliance and iD8 pillars.

· Increase positive attrition by focusing on direct reports' career development plans to keep employees engaged and inspire long term careers within the TD Bank Financial Group

· Created a Sales tracker on MS Teams that tracks in real time progress of team stats and shared with other TMs.

· Creating a positive and fostering environment to promote a positive workplace atmosphere

· CBCC Kahoot Lead/Vendor Liaison

· Provide ongoing mentoring to frontline colleagues identified to have areas of improvement in areas such as but not limited to procedural gaps, customer experience and key performance indicators at the agent level.

· Identify and escalate any trends for all LOBs our team support and manage relationship with business partners such as but not limited to Fraud, Credit, Risk, OPS, and Collections.

· Evaluated staff performance, providing constructive feedback and coaching for career development opportunities.