Sagal Elmi
Summary
A passionate social service worker seeking to align my educational experiences with a relevant role while developing new skills and a deeper understanding of the industry. I bring a flexible approach to effectively adapt to any assigned task or opportunity. My extensive experience within the community and strong sense of justice will facilitate a successful transition into a social service worker role.
Overview
4
4
years of professional experience
Work History
Residential Counselor
Total Communication Environment (TCE)
10.2022 - Current
- Led and supervised daily household activities, including chores, meals, and community outings, in a long-term residential facility for adults with disabilities
- Assisted clients with activities of daily living (ADLs), including medication management, cooking, cleaning, and personal care (e.g., bathing)
- Worked one-on-one with clients in their homes to support personal goals and promote self-sufficiency, providing tailored care for each individual's needs
Case Manager, Transitional Housing Program
YMCA
07.2022 - 10.2023
- Assisted individuals and families transitioning from homelessness to stable housing by providing case management services and personalized support plans
- Conducted intake assessments to evaluate clients' housing, financial, and social service needs, helping them develop sustainable paths to independence
- Provided guidance in securing long-term housing, employment, and access to mental health, substance use, and community support resources
Shelter Support Worker
City of Ottawa
01.2022 - 10.2023
- Provided critical support to individuals accessing shelter services at the City of Ottawa's Physical Distancing Centre
- Conducted intake assessments, developed case plans, and facilitated referrals to appropriate community services
- Monitored clients’ progress, updated care plans, and worked closely with a team of professionals to ensure optimal service delivery
Employment Counsellor & Youth Facilitator
OCISO
05.2022 - 08.2022
- Conducted various client intakes and assessments; assessed client’s employment readiness, and delivered orientation sessions to clients
- Provided one-on-one support to newcomer youth to increase their awareness of resources and opportunities
- Advocated for and supported newcomer youth community integration through creative programming initiatives
Caseworker
Nisa Homes
04.2021 - 07.2022
- Managed in-person and remote casework including intakes, needs assessments, and case management for clients
- Developed and implemented action plans to support clients in achieving goals such as housing, employment, and education
- Provided informed referrals and assist clients in accessing community and government fund
Social Support Worker
Belong Ottawa
02.2021 - 05.2022
- Maintain a safe and supportive environment within the center while planning and supervising recreational activities for participants
- Make referrals to community resources, ensure center security, and collaborate with staff to manage emergency protocols and operational responsibilities
- Assist during mealtimes, encouraging participant engagement, and providing information, assistance, and advocacy as needed
Resident Care Assistant
Extendicare West End Villa
08.2020 - 04.2022
- Provided compassionate and personalized care to elderly residents in a long-term care facility, ensuring their safety, comfort, and well-being
- Assisted residents with daily activities, including grooming, bathing, dressing, and mobility support, while preserving their dignity and independence
Education
Social Service Worker Diploma -
Algonquin College
Ottawa, ON08.2022
Bachelor of Cognitive Science - minor in Mental Health (Honours)
Carleton University
Ottawa, ON11.2020
Skills
- Well-developed communicator who uses active listening skills to build strong and trusting therapeutic relationships with clients
- Exceptional critical thinking skills with the ability to analyze problems and identify realistic and appropriate solutions to a variety of problems
- Collaborates well as part of a team and independently to achieve and exceed organizational expectations
- Uses strong organizational skills to effectively multitask while working under pressure and under strict timelines
- Familiar with Microsoft Word, PowerPoint, Excel, Outlook and Publisher
- Possesses a Crisis Prevention Intervention (CPI) Certificate and Standard First Aid & CPR/AED Level C
- Possesses a valid Ontario G driver’s license and Vulnerable Sector Check
- Communicates fluently in English
References
Available Upon Request
Timeline
Residential Counselor
Total Communication Environment (TCE)
10.2022 - Current
Case Manager, Transitional Housing Program
YMCA
07.2022 - 10.2023
Employment Counsellor & Youth Facilitator
OCISO
05.2022 - 08.2022
Shelter Support Worker
City of Ottawa
01.2022 - 10.2023
Caseworker
Nisa Homes
04.2021 - 07.2022
Social Support Worker
Belong Ottawa
02.2021 - 05.2022
Resident Care Assistant
Extendicare West End Villa
08.2020 - 04.2022
Social Service Worker Diploma -
Algonquin College
Bachelor of Cognitive Science - minor in Mental Health (Honours)
Carleton University
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