Summary
Overview
Work History
Education
Skills
Timeline
Generic

Safraz Singh

Scarborough,Canada

Summary

Dedicated and detail-oriented professional with diverse experience in IT support, facility management, sales, and marketing. Proven ability to perform in fast-paced, high-pressure environments while maintaining accuracy, composure, and strong communication. Skilled in diagnosing and resolving technical issues, managing staff and facilities, delivering exceptional customer service, and building relationships that drive business growth.

Overview

5
5
years of professional experience

Work History

MANAGER

TAT Stadium
12.2024 - Current
  • Oversaw daily basketball facility operations, including cash handling, staff supervision, and customer service.
  • Trained and coached employees to ensure high performance, consistency, and strong customer service standards.
  • Maintained facility cleanliness and safety, including restrooms, ensuring a welcoming environment.
  • Managed cashier duties and financial transactions with accuracy and accountability.
  • Attended to injured players, providing immediate support and care when required.
  • Built and maintained strong relationships with coaches to drive repeat business and increase sales.
  • Consulted with potential clients to promote court rentals and expand business opportunities.
  • Resolved technical issues on-site while ensuring minimal disruption to operations.
  • Solved urgent problems on the go with a calm, focused approach in high-pressure situations.

Youth Program Coordinator

Moorelands Kids
01.2023 - 12.2023
  • Developed and implemented engaging youth programs to promote personal growth and community involvement.
  • Managed scheduling and logistics for workshops, ensuring seamless execution of events.
  • Trained and mentored volunteers, fostering a supportive environment for youth engagement.
  • Evaluated program effectiveness through feedback collection, driving continuous improvement initiatives.
  • Oversaw daily logistics such as scheduling, supplies management, and room set-up to ensure smooth program operation.
  • Increased participant retention by continuously seeking feedback from youth and incorporating their suggestions into future programming.
  • Championed positive youth development by emphasizing the importance of goal-setting, self-reflection, and personal responsibility.
  • Strengthened academic, social and physical education program offerings for area youth.
  • Procured new supplies and equipment in line with budget goals.

IT SUPPORT SPECIALIST

Lululemon
01.2022 - 09.2022
  • Provided expert consultation and guidance via email and voice chat to employees and customers regarding technology best practices.
  • Diagnosed and resolved complex technical issues, maintaining an 85% fix rate across up to 40 tickets per day.
  • Authored and designed instructional guides and manuals for employees of varying skill levels, increasing proficiency by 20%.
  • Managed critical technical matters impacting up to 50 North American retail locations simultaneously.
  • Conducted technical training and support sessions on hardware and software installation, setup, and maintenance.
  • Leveraged emerging technologies to enhance business processes and support growth.
  • Proficient in backend use of applications including Xstore, TrueVue, Jamf (Casper Pro), Tech Data, Cisco Meraki, LogMeIn Rescue, CMD, Configuration Manager Console, GiveX Admin, Oracle Commerce Business Control Centre, Apple, Microsoft Azure, MobileIron, VMware Horizon, Five9, Active Directory, and KeePass 2.

SALES & CUSTOMER REPRESENTATIVE

The Source
10.2021 - 01.2022
  • Delivered tailored customer experiences by assessing individual needs and recommending electronics and mobile solutions.
  • Demonstrated strong product knowledge across consumer electronics, ensuring confident and informed purchases.
  • Consistently exceeded weekly sales targets through proactive engagement, upselling, and cross-selling.
  • Processed returns, pickups, and online orders accurately and efficiently using POS systems.
  • Provided troubleshooting and technical support for devices, fostering trust and customer loyalty.
  • Maintained organized inventory to support smooth store operations and restocking procedures.

MARKETING SPECIALIST

Hangry Group
01.2021 - 12.2021
  • Utilized Microsoft Word, Excel, Mailchimp, and HubSpot to manage and input data with accuracy and consistency.
  • Met sales goals and deadlines by engaging potential clients, selling multiple products and services, and building relationships.
  • Served as primary client contact, delivering exceptional service and resolving issues via phone and email.
  • Managed multiple responsibilities simultaneously, including data compilation, client outreach, scheduling, and reporting.

Education

Business Administration

Centennial College
01.2020

Skills

  • Technical Support
  • Facility Management
  • Customer Service
  • Problem Solving
  • Software Troubleshooting
  • Data Analysis
  • Documentation
  • Microsoft Office
  • Active Directory
  • Azure
  • VMware Horizon
  • Cisco Meraki
  • JAMF
  • Oracle Commerce
  • Marketing Tools (HubSpot, Mailchimp)
  • Training & Instruction
  • First Aid & Emergency Response
  • Team leadership
  • Customer service
  • Decision-making

Timeline

MANAGER

TAT Stadium
12.2024 - Current

Youth Program Coordinator

Moorelands Kids
01.2023 - 12.2023

IT SUPPORT SPECIALIST

Lululemon
01.2022 - 09.2022

SALES & CUSTOMER REPRESENTATIVE

The Source
10.2021 - 01.2022

MARKETING SPECIALIST

Hangry Group
01.2021 - 12.2021

Business Administration

Centennial College

Similar Profiles

CREATE PROFILE
Safraz Singh