Summary
Overview
Work History
Education
Skills
Timeline
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SAFRAZ SINGH

Scarborough,ON

Summary

Results-driven professional with 3+ years combined experience in operations management, report generation, data analysis, strategic communication, marketing & business management. A successful record of embracing new challenges to bring fruitful results as well as adept in building relationships and collaborating with business partners and key stakeholders. A strong history within the corporate environment of successfully adding value to organizational initiatives through strategic initiative, customer service, project management, data analysis and providing critical business support and recommendations. Energetic, action and multitask-oriented, manages stress well and driven to add value to organizations and enhance client & end user satisfaction.

Overview

2
2
years of professional experience

Work History

IT SUPPORT ANALYST

LULULEMON
01.2022 - 09.2022
  • Responsible for the analysis and maintenance of the system while providing expert support to customers and internal parties and stakeholders
  • Provided expert consultation and helped to troubleshoot and resolve complex technical issues to in a timely and effective manner
  • Utilized problem solving and analytics to determine root causes, driving continuous improvement in technical proficiency and leveraging new technologies to drive business growth
  • 15-20% Increase in productivity by eliminating steps
  • Authored and designed instructional guides and manuals for audiences with varying capabilities increasing employee proficiency by 20%
  • Maintained critical system parameters and upkeep up to 50 locations at a time across North America
  • Achieved and maintained an 85% success and fix rate on all issues/tickets encountered, up to 40 issues per day ranging in various levels of difficulty and urgency, identifying priority tasks to maximize impact to business
  • Conducted technical training and support sessions for colleagues, employees, and customers of all skill levels related to hardware and software installation, setup, and optimal maintenance.

MARKETING SPECIALIST

HANGRY GROUP
01.2021 - 12.2021
  • Tactical execution of marketing strategy and initiative to consistently meet sales goals, providing a high level of value to customers and built strong relationships which helped drive revenue growth
  • Utilized Microsoft Word, Microsoft Excel, Mailchimp, HubSpot and Slack to efficiently and accurately structure and input data in a comprehensive manner, ensuring data quality and consistency for use by internal and external stakeholders
  • Consistently met sales goals and deadlines by contacting potential clients and selling multiple products and services, leveraging exceptional communication and negotiation skills
  • Served as the primary client contact, acting as a liaison between the business and customers, providing excellent customer service ensuring prompt and professional issue resolution for maximum client satisfaction
  • Effectively managed multiple tasks simultaneously, compiling large amounts of data, verifying data accuracy, recording customer inquiries, contacting clients, and scheduling meetings, utilizing strong organizational skills and attention to detail to maximize efficiency and productivity
  • Grouped client businesses by earnings, location, expenses and age to determine sales priorities Increasing workflow up to 20%
  • Produced comprehensive reports detailing marketing and sales accomplishments as well as goals, providing valuable insights and recommendations to management and other stakeholders to inform strategic decision-making and drive business growth.

SHIFT SUPERVISOR

FRESHII
07.2020 - 03.2021
  • Resolved customer issues to maintained healthy and professional relationships
  • Provided answers to any questions or concerns of customers in a friendly and respectful manner
  • Guided and assisted co-workers in store, avoiding and solving complications
  • Evaluated records of money and sales to ensure accuracy
  • Conducted routine inspections to check quality and compliance with established specifications
  • Completed cash and credit card transactions accurately using POS software
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making
  • Developed and implemented new processes and procedures to streamline operations.

Education

DIPLOMA - BUSINESS ADMINISTRATION (MARKETING)

CENTENNIAL COLLEGE
TORONTO, ON
2014

Skills

  • Report Generation & Data Analysis
  • Communication & Customer Service
  • Support End-Users
  • Proficient with Excel and Word
  • Organizational Skills
  • Adept at Multi-tasking
  • Proficient backend use with numerous technical and business oriented programs, applications and websites such as:
  • Xstore, TrueVue, Jamf(Casper pro), Tech Data, Cisco Miraki, Logmein Rescue, CMD, Configuration Manager Console, Give X Admin, Oracle Commerce Business Control Centre, Apple, Microsoft Azure, Mobile Iron, VMware Horizon, Five9, Active Directory Users and Computers, KeePass 2, Active Directory Administrative Centre etc…
  • Deep-dived analytics and provided report generation related to business management with a strong emphasis utilizing MS Office software applications including advanced proficiency in Word, Microsoft Excel, PowerPoint and Outlook

Timeline

IT SUPPORT ANALYST

LULULEMON
01.2022 - 09.2022

MARKETING SPECIALIST

HANGRY GROUP
01.2021 - 12.2021

SHIFT SUPERVISOR

FRESHII
07.2020 - 03.2021

DIPLOMA - BUSINESS ADMINISTRATION (MARKETING)

CENTENNIAL COLLEGE

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