SAFOORA MIRZAD
Brossard,QC
Summary
With over a decade of dedicated service in both corporate and government sectors, I am a seasoned professional with a proven track record in management, administration and accounting. My extensive experience, combined with a commitment to excellence, has equipped me with the skills and knowledge necessary to excel in diverse and challenging environments. Throughout my career, I have consistently demonstrated the ability to streamline financial operations, improve administrative processes, and ensure compliance with regulatory requirements. Multilingual professional with experience in case assessment, management, and coordination. Skilled in interpersonal communication, analytical thinking, and problem-solving. Committed to delivering high-quality service and maintaining integrity. Passionate about social justice, equality, and community service. I am seeking opportunities that allow me to leverage my expertise and make a significant impact on an organization’s financial stability and operational efficiency.
Overview
14
14
years of professional experience
Work History
Account Manager
Calgary Housing Company – The City of Calgary
2021.12 - 2023.12
- Gathered data for Provincial Audits
- Worked closely with property managers and assisted with writing leases, preparing evictions notices, arrears notices and followed up on payment plans
- Recalculated and adjusted over 900 carbon rebate files and sent each of the RGI tenants’ letters informing them of the ACLAR adjustment
- Performed credit and rent analysis for over 2000 tenants and sent each of the tenants’ letters informing them of the credit balance on their accounts
- Performed all administrative tasks such as filing, doing data entry and assisting the Property managers
- Proficient with Voyager – Yardi Live, Citrix, JDEdwards and Microsoft Applications such as Outlook, Excel, Word, SharePoint and PowerPoint
- Completed Annual Rent Reviews on a daily basis
- Assisted Property managers with completing leases for new tenants and/or renewal leases for current tenants
- Assisted tenants with maintenance queries by emailing their questions and concerns to their maintenance administrator and/or transferring their calls to an assigned MA.
Personal Tutor
Calgary
2013.01 - 2023.01
- Helped students of all grades with all their subjects
- Helped students prepare for routine and standardized tests, including college entrance exams
- Planned lessons for allotted time to strengthen weak subjects and build skills on stronger ones.
Business Coordinator
Liberty Oilfield Services Canada
2021.06 - 2021.10
- Planned events such as Indigenous Awareness Training Course for the Workplace, and quarterly company meeting with various stakeholders
- Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc
- Reconciling processed work by verifying entries and comparing system reports to balances
- Maintained historical records and created new reports given the acquired data
- Processed credit card reconciliations for the office
- Arranged and organized corporate events and conferences.
Program Coordinator
Manpower
2021.09 - 2021.06
- Managed and process candidate’s applications
- Compiled and prepare each candidates’ associate file as per Manpower’s policies and agreement
- Completed applications and hiring processes of over 400 candidates in a matter of 3 weeks
- Assisted internal departments with various requests and tasks
- Was Responsible for updating all candidate’s documents for all the compliance officers and recruiters.
Account Administrator
Calgary Housing Company – The City of Calgary
2019.06 - 2019.09
- Gathered data for Provincial Audits
- Worked closely with property managers and assisted with writing leases, preparing evictions notices, arrears notices and followed up on payment plans
- Recalculated and adjusted over 900 carbon rebate files and sent each of the RGI tenants’ letters informing them of the ACLAR adjustment
- Performed credit and rent analysis for over 2000 tenants and sent each of the tenants’ letters informing them of the credit balance on their accounts
- Performed all administrative tasks such as filing, doing data entry and assisting the Property managers
- Proficient with Voyager – Yardi Live, Citrix, JDEdwards and Microsoft Applications such as Outlook, Excel, Word, SharePoint and PowerPoint
- Completed Annual Rent Reviews on a daily basis
- Assisted Property managers with completing leases for new tenants and/or renewal leases for current tenants
- Assisted tenants with maintenance queries by emailing their questions and concerns to their maintenance administrator and/or transferring their calls to an assigned MA.
Business Coordinator
Ivy Capital Corp.
2019.04 - 2019.07
- Formulated, prepared and issued monthly bills, invoices for over 12 different businesses and formulated and prepared monthly commercial lease invoices for 6 different businesses for the next 5 years
- Accessed computerized financial information to answer general questions as well as those related to specific accounts
- Compiled federal, provincial, and company policies, procedures, and regulations
- Reviewed, adjusted and re-issued A/R and A/P invoices by saving the company over $5,000 within a month period
- Performed general office duties such as filing, booking meetings, board rooms, and flights and handled routine correspondence
- Calculated the property tax assessment for properties that were subdivided post-December 31st, 2019.
Administrative and Accounts Payable Assistant
Solvera Solutions
2019.02 - 2019.04
- Answered and directed phone calls and acted as the point of contact for internal and external clients
- Organized and scheduled appointments
- Planned meetings and took detailed minutes
- Worked closely with project managers
- Updated office policies and procedures
- Submitted and reconciled expense reports
- Coordinated with executive and senior administrative assistants to handle requests and queries from senior managers.
Billing and Bilingual Retention Specialist
ADT Security Services Canada
2018.10 - 2019.02
- Partnered closely with several internal departments such as credit operations, collections, and other entities as required
- Developed highly empathetic client relationships and earned reputation for exceeding retention goals
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Determined customer needs by asking relevant questions and listening actively to the responses
- Assessed accounts for payment status and reached out to customers.
Personal Stylist / TOPSHOP Manager
Hudson's Bay Downtown
2017.09 - 2018.09
- Worked one-on-one with select shoppers to provide a specialized shopping experience
- Maintained company standard while exceeding 40% sales conversion consistently
- Managed, hired and developed top talent to strengthen workflow and productivity
- Received and effectively displayed incoming product to promote timely sales
- Achieve 35% credit blend by having customers use their HBC Credit Card as the method of payment, thus reducing company debit and credit fees.
Acting Store Manager
Cleo, Comark Inc
2015.09 - 2017.09
- Increased store sales per hour, average sale, units per transaction and mainly conversion by exceeding not only last year's sales reports but also the plan and forecast for the store
- Attended managers meeting for the district and presented a provincial SWOT analysis
- Operated in a self-directed environment with minimal input to solve problems and implement resolutions
- Supported the branch manager by overseeing the efficient operation of the branch including tellers and customer service
- Built and maintained relationships with new and existing clients while providing a high level of expertise
- Completed daily reconciliations and weekly payroll submissions, benefits and sick day leaves submission.
Administrative Assistant
Victoria Omobamiduro Insurance Solutions
2016.03 - 2017.04
- Supported administrative tasks through personal document management, calendar organization and collateral preparation for meetings
- Supported the organization's goals by assuring projects aligned with mission of knowledge, information, expertise and experiences in speech and language pathology
- Served as corporate liaison for finance, IT and marketing departments
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Assistant Store Manager
Designer Depot, INC Group of Companies
2012.05 - 2014.01
- Managed the scheduling for store shifts so that there was always proper staffing
- Trained and managed associates in customer service and sales techniques
- Monitored security and handled incidents in a calm and professional manner.
Treasurer
Invisible Children Club, Champlain College Lennox Ville
2009.09 - 2011.04
- Responsible for cash and budget
- Controlled the cash flow for events and workshop and held workshops and fundraising events in order to increase the club's budget and reach the Club's financial goals
- Collected and reported monthly expense variances and explanations
- Suggested budgetary changes to increase club's profits
- Collected and arranged information and entered details into computer database.
Education
Bachelor of Sciences - Natural Sciences
University of Calgary
01.2015
Diploma - Health Sciences
Champlain College
Sherbrooke, QC01.2011
Skills
- Fluent in Voyager-Yardi LIVE, Excel, PowerPoint, Outlook, MS Word, JD Edwards, Citrix, Replicon, POS
- Bank reconciliation, auditing, financial statement, income statement, balance sheet, adjusting entries and payroll accounting
- Administration and networking skills
- Accounts analysis
- Team management and coordination
- Leadership and supervisory
- Teamwork and Collaboration
- Client Relationship and Customer Service Management
- Strategic Planning
- Account oversight
References
Available upon request
Linguistic Skills
English
French
Persian
Urdu
Hindi
Timeline
Account Manager
Calgary Housing Company – The City of Calgary
2021.12 - 2023.12
Program Coordinator
Manpower
2021.09 - 2021.06
Business Coordinator
Liberty Oilfield Services Canada
2021.06 - 2021.10
Account Administrator
Calgary Housing Company – The City of Calgary
2019.06 - 2019.09
Business Coordinator
Ivy Capital Corp.
2019.04 - 2019.07
Administrative and Accounts Payable Assistant
Solvera Solutions
2019.02 - 2019.04
Billing and Bilingual Retention Specialist
ADT Security Services Canada
2018.10 - 2019.02
Personal Stylist / TOPSHOP Manager
Hudson's Bay Downtown
2017.09 - 2018.09
Administrative Assistant
Victoria Omobamiduro Insurance Solutions
2016.03 - 2017.04
Acting Store Manager
Cleo, Comark Inc
2015.09 - 2017.09
Personal Tutor
Calgary
2013.01 - 2023.01
Assistant Store Manager
Designer Depot, INC Group of Companies
2012.05 - 2014.01
Treasurer
Invisible Children Club, Champlain College Lennox Ville
2009.09 - 2011.04
Bachelor of Sciences - Natural Sciences
University of Calgary
Diploma - Health Sciences
Champlain College
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