Safia Essahli
Montreal,Canada
Summary
Dynamic administrative professional with proven success at Ameublement Concept Confort, excelling in customer service and appointment scheduling. Demonstrated strong organizational skills and a teamwork spirit, consistently achieving sales targets while managing customer relationships effectively. Proficient in call management and adept at multitasking to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant - Commercial
Ameublement Concept Confort
Saint-Anne-des-Plaines, Canada
12.2022 - 12.2024
- Answering phone calls and managing emails
- Scheduling appointments and managing calendars
- Ordering office supplies and managing procurement
- Updating and maintaining customer contact lists
Sales Associate - Customer Assistance
Teleperformance Maroc
, Morocco
10.2016 - 11.2019
- Greeting and advising customers
- Handling sales transactions and finalizing purchases
- Writing and distributing emails and correspondence
Sales Consultant
ITS Center
, Morocco
05.2015 - 09.2016
- Handling inbound and outbound customer calls and emails
- Managing customer files and following up on sales
- Achieving sales targets and ensuring customer satisfaction
Education
Personal Support Worker Training -
Belvédère Training Center
Montreal, Canada08.2020
Diploma in Administrative Management Techniques -
Institute of Applied Technology Lazaret
Oujda, Morocco06.2008
High School Diploma in Administrative Management Techniques -
Lycée Omar
Morocco05.2006
Skills
- Excellent interpersonal relationships
- Teamwork spirit
- Strong organizational skills
- Multitasking ability
- Proficiency in computer tools
- Customer service
- Call management
- Appointment scheduling
- Administrative assistance
- Report writing
- Correspondence
- File management
- Tracking
- Volunteering
- Community engagement
Volunteer Experience
- Volunteer – AIEM (Tax Assistance), Montreal, QC, 03/25 - 04/25
- BADR Association, Montreal, QC, 01/19 - 12/21, Distribution of food baskets and event organization
- Louisiane Nursing Home, Canada, 01/21 - 12/22, Assistance and companionship for residents
- Political Engagement – Liberal Party, 01/21, Phone calls to encourage voter participation
- Volunteer Work in Morocco, 01/11 - 12/19, Support for elderly individuals, charity work, and event planning
Languages
- French, Fluent
- Arabic, Fluent
- English, Intermediate
Timeline
Administrative Assistant - Commercial
Ameublement Concept Confort
12.2022 - 12.2024
Sales Associate - Customer Assistance
Teleperformance Maroc
10.2016 - 11.2019
Sales Consultant
ITS Center
05.2015 - 09.2016
Personal Support Worker Training -
Belvédère Training Center
Diploma in Administrative Management Techniques -
Institute of Applied Technology Lazaret
High School Diploma in Administrative Management Techniques -
Lycée Omar