SAFEYA EL-OWEITI
Mississauga,Canada
Summary
Experienced and compassionate individual with a background in providing one-on-one student support, assisting with lesson planning, and collaborating with teachers to enhance student learning. Strong communication skills, patience, and familiarity with educational tools for student engagement. Skilled in classroom management and dedicated to creating a positive learning environment
Overview
7
7
years of professional experience
Work History
Teacher assistant
Montessori Academy Learning Centre of Cambridge
Cambridge, Canada
03.2023 - 10.2023
- Experience in providing one-on-one support to students
- Proficient in assisting with lesson planning and classroom management
- Strong communication skills for effective interaction with students and teachers
- Ability to collaborate with teachers to support student learning
- Familiarity with educational tools and resources for student engagement
- Demonstrated patience and empathy in working with children
Manager
Roman Zaman
Mississauga, Canada
08.2019 - 02.2023
- Undertook a leadership role in assisting 15-20 members of the team to keep tasks organized and meet shift requirements
- Assigned all employees daily shift tasks and handled various responsibilities such as inventory management, cash handling, and employee training
- Handled direct personnel actions for new hiring's, promotions, and terminations
- Facilitated training sessions and provided mentorship for new management
- Organized schedules and delegated assignments based on employee knowledge and strengths
Manager
Boulevard
Mississauga, Canada
06.2018 - 09.2019
- Provided exceptional customer service, addressing inquiries, resolving complaints, and ensuring high levels of guest satisfaction
- Handled customer inquiries, feedback, and complaints in a professional and courteous manner, resolving issues promptly to ensure customer satisfaction
- Trained staff on effective communication techniques and customer service protocols to ensure consistency in service delivery
- Implemented measures to ensure prompt response times to customer inquiries and requests, enhancing overall service levels and customer satisfaction
Waitress Supervisor
Petra Restaurant
Mississauga, Canada
03.2017 - 01.2019
- Supervised and trained waitstaff in foodservice standards, customer service techniques, and restaurant policies to ensure consistent service excellence
- Coordinated daily restaurant operations, including seating assignments, table turnovers, and server rotations, to optimize efficiency and guest satisfaction
- Monitored dining areas to ensure cleanliness, organization, and compliance with health and safety regulations, maintaining a welcoming environment for guests
- Managed reservations and walk-in traffic, balancing seating availability with guest preferences and restaurant capacity
- Assisted with guest seating, menu presentation, and order taking during peak dining hours, contributing to a seamless dining experience
Education
Practical Nursing Diploma -
George Brown College
Toronto, ON08.2022
Skills
- Problem solving
- Classroom support
- Student supervision
- Student safety
- Scheduling
- Attention to Detail
- Call handling
Timeline
Teacher assistant
Montessori Academy Learning Centre of Cambridge
03.2023 - 10.2023
Manager
Roman Zaman
08.2019 - 02.2023
Manager
Boulevard
06.2018 - 09.2019
Waitress Supervisor
Petra Restaurant
03.2017 - 01.2019
Practical Nursing Diploma -
George Brown College