Summary
Overview
Work History
Education
Skills
Timeline
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Safea Musa

San Diego

Summary

Dynamic and detail-oriented professional with extensive experience in guest relations at Arizona Grand Resort & Spa. Proven ability to enhance customer satisfaction through effective problem-solving and exceptional administrative support. Skilled in managing high-volume inquiries and streamlining processes, ensuring a welcoming environment while maintaining accurate records and sensitive information.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Arizona Grand Resort & Spa
03.2023 - 07.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.

Guest Service Agent

The McCormick Scottsdale
06.2020 - 02.2023
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Maximized revenue by upselling room upgrades and additional services.
  • Handled cash transactions accurately, balancing daily reports at the end of each shift.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.

Education

Associate of Science - Science

Washington Tech Solution
Greenbelt, MD
06-2019

Bachelor of Arts - Human Resources Management

University of Maryland
MD
02-2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Administrative skills
  • Front office management
  • Sensitive information handling
  • Administrative support
  • Office administration
  • Guest relations
  • Office management
  • Mail sorting
  • Call routing
  • Task delegation
  • Word processing
  • Project management

Timeline

Front Desk Receptionist

Arizona Grand Resort & Spa
03.2023 - 07.2025

Guest Service Agent

The McCormick Scottsdale
06.2020 - 02.2023

Associate of Science - Science

Washington Tech Solution

Bachelor of Arts - Human Resources Management

University of Maryland

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Safea Musa