SAFARI ALI ABDI
Calgary,AB
Summary
Dynamic customer service and sales leader with proven success at SHOP2SHOP PTY LTD, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, consistently exceeding sales targets while fostering a positive team environment. Recognized for effective communication and data entry expertise, driving impactful results in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
SHOP2SHOP PTY LTD
12.2019 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative Team Leader
LAS VEGAS WHOLESALER AND RETAIL
02.2016 - 10.2019
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
Education
MICROSOFT OFFICE
EXCELL SKLILLS INSTITUTE
JOHANNESBURG 01-2021
High School Diploma -
AL TADAMUN PRIMARY AND SECONDRY SCHOOL
AFGOIA 07-2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Timeline
Customer Service Representative
SHOP2SHOP PTY LTD
12.2019 - 06.2024
Sales Representative Team Leader
LAS VEGAS WHOLESALER AND RETAIL
02.2016 - 10.2019
MICROSOFT OFFICE
EXCELL SKLILLS INSTITUTE
High School Diploma -
AL TADAMUN PRIMARY AND SECONDRY SCHOOL
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