Manisha Shitta
Panchkula,Haryana
Summary
Driven by a results-focused approach, I leveraged my problem-solving and strategic planning skills at 31 Parallel and Eclerx to enhance customer satisfaction and mentor junior analysts. Demonstrating leadership and proficiency in MS Excel, I contributed to significant process improvements and the development of team capabilities. I have been a good performer and based on that I have been promoted to floor support and currently working as an Senior analyst.
Overview
2
2
years of professional experience
Work History
Customer Support
31 Parallel
- Worked as a chat executive for swiggy
- Communication with customers and delivery partners regarding food delivery and refunds
- Following up with customers to ensure issues are resolved and satisfaction is met.
- Gathering customer feedback and contributing to process improvements.
Floor Support
Eclerx
05.2022 - Current
- Working as technical support for Altice USA.
- Mentoring and guiding junior analysts, providing feedback, and helping to develop their skills
- Maintaining high level of professional communication.
- Improved overall customer satisfaction with timely communication.
Education
Degree - LLB
Ap Goyal Shimla University
06.2022
GED -
Govt Sen Sec School Chirgaon
2016
Skills
- Leadership
- Problem-solving
- Team & role player
- Verbal and written communication
- Customer Support Capabilities
- Strategic Planning
- Good Knowledge of Ms excel
Languages
English
Professional Working
Timeline
Floor Support
Eclerx
05.2022 - Current
Customer Support
31 Parallel
Degree - LLB
Ap Goyal Shimla University
GED -
Govt Sen Sec School Chirgaon
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