Safak Cicek
Toronto,ON
Summary
Talented Records Intake Clerk offering 10 years of experience in customer service and project management with great time management skills. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
7
7
years of professional experience
Work History
Records Intake Clerk
Ministry of Children, Community and Social Services (MCCSS), Family Responsibility Office (FRO)
11.2023 - Current
- Following FIPPA (Freedom of Information and Protection of Privacy Act) guidelines as a Records Intake Clerk at MCCSS, prioritizing secure and confidential handling of sensitive information
- Verifying and documenting client file details with precision, ensuring compliance and privacy
- Collaborating with the team for efficient records management and staying updated on FIPPA regulations
- Organizing and filing diverse legal and program-related documents daily, including FIPPA requests, correspondence, court orders, legal notices, and statements of arrears
- Investigating and resolving discrepancies and locating missing files with initiative
- Managing archives involves retrieving and transferring client files, updating records, and providing records management services
- Utilizing tools like FCMS (FRO Case Management System) and adhering to policies to maintain customer service standards
- Preparing outgoing files, archiving inactive files, and monitoring file movement
- Enforcing security measures to safeguard records, restricting access, and maintaining a clean desk policy to protect client information
- Handling file delivery, pick-up, and mail processing services, sorting, distributing, and redirecting incoming mail and files
- Performing additional clerical and administrative tasks, including creating statistical reports, managing mail-out documents, handling photocopying and faxing, troubleshooting operating equipment like fax and photocopy machines, and conducting routine maintenance.
Administrative Assistant
Abiona Centre, Early Learning Centre and EarlyON Child and Family Drop-in Centre
11.2022 - 11.2023
- Provided comprehensive administrative support to the Executive Assistant, handling scheduling, correspondence, and travel arrangements
- Acted as a primary point of contact for internal and external stakeholders, demonstrating strong communication and interpersonal skills
- Managed office operations, including filing systems, office supplies, and equipment maintenance, ensuring efficient day-to-day operations
- Prepared reports, presentations, and other documentation with a high level of accuracy and attention to detail while using Microsoft Office and database applications
- Assisted in organizing and coordinating meetings, conferences, and events, liaising with vendors, and coordinating logistics
- Maintained confidentiality and handled sensitive information with discretion and professionalism
- Demonstrated flexibility and adaptability in a fast-paced environment, effectively prioritizing tasks to meet deadlines
- Collaborated with team members to support departmental initiatives and projects, contributing to the overall success of the organization.
Teachers Assistant
Enquiring Minds Montessori
09.2019 - 05.2021
- Assisted lead teacher in implementing Montessori educational principles and methodologies in the classroom
- Supported students in their learning activities and facilitated individual and group lessons
- Maintained a positive and nurturing learning environment conducive to the Montessori philosophy
- Prepared and organized educational materials and resources for various subjects and activities
- Monitored student progress and provided feedback to the lead teacher to support individualized learning plans
- Fostered independence and self-directed learning among students by encouraging exploration and discovery
- Collaborated with the lead teacher and other staff members to plan and execute educational events and activities
- Assisted in classroom management and behavior guidance to promote a respectful and harmonious atmosphere
- Communicated effectively with parents regarding student progress, achievements, and any concerns or observations
- Participated in professional development opportunities to enhance knowledge of Montessori principles and teaching strategies.
Sales & Events Coordinator
Metropolitan Hotel
09.2017 - 08.2019
- Coordinated all aspects of sales and event planning, from initial client inquiries to post-event follow-up, ensuring seamless execution and client satisfaction
- Acted as a liaison between clients and hotel departments, effectively communicating event details, requirements, and preferences to ensure all expectations were met
- Managed sales inquiries, conducted site tours, and prepared detailed proposals and contracts tailored to clients' needs and budgets
- Utilized sales software to track leads, manage client accounts, and generate reports, contributing to the achievement of sales targets and revenue goals
- Collaborated with the catering and banquet teams to create customized event menus, floor plans, and timelines, ensuring smooth event execution and guest satisfaction
- Coordinated with external vendors and suppliers to fulfill event requirements, negotiate contracts, and ensure timely delivery of goods and services
- Conducted post-event evaluations and collected feedback from clients to identify areas for improvement and enhance future event experiences
- Assisted in marketing and promotional activities to drive event bookings and increase hotel visibility within the local market
- Demonstrated exceptional customer service skills, building strong relationships with clients and fostering repeat business and referrals.
Education
Hospitality Diploma -
International Institute of Travel
Toronto, ONTourism Management Degree -
Gazi University
Skills
- Multitasking proficiency
- Teamwork orientation
- Organizational abilities
- Filing systems
- Appointment Scheduling
- Follow-up skills
- Records Management
Skills Highlights
With a decade of dedicated experience in customer service and holding a Bachelor’s degree, I excel in delivering exceptional experiences to diverse clientele. Known for exceptional organizational and communication skills, attention to detail I maintain outstanding organization and seamless interactions with clients and colleagues. Recognized for reliability and punctuality, I thrive in multitasking environments, upholding professionalism, and confidentiality in all tasks. Proficient in Microsoft Suite applications and Canva Design, I possess strong bilingual proficiency and excel in teamwork, leadership, problem-solving, and attention to detail, enhanced by my hospitality industry expertise.
Languages
English
Full Professional
Turkish
Native or Bilingual
Timeline
Records Intake Clerk
Ministry of Children, Community and Social Services (MCCSS), Family Responsibility Office (FRO)
11.2023 - Current
Administrative Assistant
Abiona Centre, Early Learning Centre and EarlyON Child and Family Drop-in Centre
11.2022 - 11.2023
Teachers Assistant
Enquiring Minds Montessori
09.2019 - 05.2021
Sales & Events Coordinator
Metropolitan Hotel
09.2017 - 08.2019
Hospitality Diploma -
International Institute of Travel
Tourism Management Degree -
Gazi University
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