Summary
Overview
Work History
Education
Skills
Timeline
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Safaa Husein

Toronto,ON

Summary

Highly motivated individual with extensive customer service experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Very detail-oriented team leader experienced in call center environments, customer service management and team leadership.

Overview

12
12
years of professional experience

Work History

Sales Associate

Shaw Communications Inc
11.2022 - 03.2024
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.

Account Manager

Boss Cranes Inc
04.2020 - 10.2022
  • Client base focused on construction sites and oil field services
  • Position highlights include, outbound cold calling qualified leads, managing relationships with existing clients, booking cranes to sites in most efficient routes
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.

Account Manager

WeProHome Roofing & Construction
08.2019 - 03.2020
  • Secured commitments as homeowners preferred contractor from leads generated by door-to-door agents forwarded via Insightly/Drive HQ
  • Leads pertained to home inspections for storm damage
  • Positions duties included outbound calling to qualified leads, securing contracting commitment, managing insurance claims (dealing directly with adjusters), updating CRM software (Insightly)

Customer Service Representative

Shaw Communications
12.2017 - 08.2019
  • Consistently hit and exceeded sale goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.

Esthetician

Empress Hotel
03.2012 - 11.2017
  • Sterilized equipment for patient treatments.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Informed guests of appropriate products available to increase retail sales.
  • Assisted manager with daily spa operations.
  • Developed individualized, therapeutic skin care programs.
  • Notified supervisor of supply needs to maintain stock of necessary items.
  • Handled busy schedules and stayed on top of key deadlines.

Education

ADVANCED ESTHETICS

Aveda Institute Victoria
Victoria, BC
06.2017

Skills

  • Advanced Facials
  • Assessing Skin Condition
  • Hydrating Body Wrap Procedures
  • Spa Retail Sales
  • Front Desk Management
  • Facial and Scalp Massage
  • Lead Prospecting
  • Consultative Selling Techniques

Timeline

Sales Associate

Shaw Communications Inc
11.2022 - 03.2024

Account Manager

Boss Cranes Inc
04.2020 - 10.2022

Account Manager

WeProHome Roofing & Construction
08.2019 - 03.2020

Customer Service Representative

Shaw Communications
12.2017 - 08.2019

Esthetician

Empress Hotel
03.2012 - 11.2017

ADVANCED ESTHETICS

Aveda Institute Victoria

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Safaa Husein