Safa Gaya
Kitchener,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Farm Boy Produce
11.2023 - Current
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Retail Sales Associate
La Vie En Rose Outlet & Aqua
06.2023 - 08.2023
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted customers in finding feel-good femininity (like lingerie, sleepwear and swimwear) clothing.
Manager in training/Key holder
Forever 21
04.2022 - 10.2022
- Gained knowledge in financially maintaining a retail store
- Re-designing the store to fit head office standards.
- Enhanced supervisory and leadership abilities by working closely with mentoring.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Responsible for opening/closing procedures
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Used company reports to analyze sales, gross profit and inventory activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Cashier
Dutchies Fresh Food Market
03.2022 - 06.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked flexible schedule and extra shifts to meet business needs.
- Acquired closing shift duties and helped key holder with tasks
- I was originally hired for the cashier position but I learned to work in every department of the grocery store, including Meat Department, Produce, Deli Department etc
- Closing the store and assisting key holder with closing tasks.
Retail Sales Associate
Call It Spring
08.2020 - 12.2021
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate/Cashier
Dollarama
09.2020 - 01.2021
- Maintaining cash and cashier customer support
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Closing the store and assisting key holder with closing tasks.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Processed credit card and debit payments via systems, providing accurate charges and credits.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Nature’s Mix
01.2019 - 01.2020
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Doctor of Dental Medicine - Dental Hygiene
Medix College
Brampton, ON05.2024
Secondary School -
Huron heights secondary school
01.2019
Skills
- Scheduling
- Problem-Solving Abilities
- Money Handling Abilities
- Medical Terminology Knowledge
- Customer Service
- Team Development
- POS Systems
- Retail Store Support
- Stock Management
- Key Holder Experience
- Store Maintenance
- Loss Prevention
Availability
- Monday: 2:00pm - Close
- Tuesday: N/A
- Wednesday: 2:00pm - Close
- Thursday: N/A
- Friday: 10:00am - 10:00pm
- Saturday: 10:00am - 10:00pm
- Sunday: 10:00am - 10:00pm
Volunteer Experience
- Volunteer, Toronto Convention Centre, Toronto, ON, 2016, 2019, Managing 300+ volunteers of all ages in setting up booths. Leading teams of volunteers. Maintaining tasks throughout volunteers. Operating the registration. Facilitating the conference.
- Assistant trainer, Firefly stables, Waterloo, ON, 2015, 2016, Training students to properly and safely ride horses. Conducting fun and interactive lessons.
Languages
English
Native or Bilingual
Arabic
Limited Working
Urdu
Full Professional
Certification
- First Aid/CPR Certified
Timeline
Customer Service Representative
Farm Boy Produce
11.2023 - Current
Retail Sales Associate
La Vie En Rose Outlet & Aqua
06.2023 - 08.2023
Manager in training/Key holder
Forever 21
04.2022 - 10.2022
Cashier
Dutchies Fresh Food Market
03.2022 - 06.2022
Retail Sales Associate/Cashier
Dollarama
09.2020 - 01.2021
Retail Sales Associate
Call It Spring
08.2020 - 12.2021
Assistant Manager
Nature’s Mix
01.2019 - 01.2020
Doctor of Dental Medicine - Dental Hygiene
Medix College
Secondary School -
Huron heights secondary school
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