SAFA NOORI
MAPLE RIDGE,BC
Summary
Proven customer service expert from M8 CUTZ BARBER SHOP LTD., adept in POS system operation and maintaining high customer satisfaction. Skilled in resolving complaints with empathy, enhancing loyalty by 30%. Demonstrates reliability, teamwork, and a knack for upselling, significantly boosting sales. Quick learner, seamlessly adapting to new technologies and fostering positive customer engagements. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
M8 CUTZ BARBER SHOP LTD.
02.2021 - 10.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Childcare Receptionist
Jasmine Daycare
02.2017 - 12.2020
- Answered central telephone system and directed calls accordingly.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Compiled information from files and research to satisfy information requests.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Business Administration
University of Baghdad
Baghada, Iraq09-2016
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Product Knowledge
- POS System Operation
- Telephone management
- Problem-Solving
- Customer Assistance
- Honest and Dependable
- Team Collaboration
Accomplishments
- Cashier - Achieved highest Number of Gift cards has been Sold within one-month period.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 30+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Professional Working
Arabic
Native or Bilingual
Timeline
Customer Service Cashier
M8 CUTZ BARBER SHOP LTD.
02.2021 - 10.2023
Childcare Receptionist
Jasmine Daycare
02.2017 - 12.2020
Bachelor of Science - Business Administration
University of Baghdad
Similar Profiles
Jorge GaricaJorge Garica
Barber at House Of Cutz Barber StudioBarber at House Of Cutz Barber Studio
Ignacio MerendonIgnacio Merendon
Professional Barber at The Chop Shop Barber ShopProfessional Barber at The Chop Shop Barber Shop
Kayla BelascoKayla Belasco
Janitor at Angelo's Barber ShopJanitor at Angelo's Barber Shop