Summary
Overview
Work History
Education
Skills
languages
Timeline
Generic
Safa Maaloul

Safa Maaloul

Canada ,NT

Summary

Dynamic hospitality professional offering acquired experience in executing challenging responsibilities pertaining to guest relations management, front desk operations as well as handling clients/guests encompassing various facets of the hospitality industry, mainly hotels, resorts and cruise line.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Reservations Agent

Ptarmigan Inn Hotel
02.2022 - Current
  • Handles guests requests, companies and travel agents via phone and other platforms.
  • Check on the internal booking system and online booking to make guest booking.
  • Obtain payment information and run credit/debit card payments when required.
  • Provide outstanding customer service to all guests at all times.
  • Ensure management and receptionist staff are kept up-to-date with bookings.
  • Collaborated with sales and marketing teams to maximize revenue by promoting special offers and packages.

French Substitute Teacher

Ecole Boreal
02.2022 - Current

Front Desk Manager

Pullmantur Cruise Line LTD
04.2013 - 12.2019
  • Coordinating passenger embarkation and debarkation procedures with shore side agents for ship’s clearance purposes.
  • Safekeeping passports of passengers.
  • Supervising the Front Desk and improving service by training staff in proper guest relation techniques and methods.
  • Ensuring that all passenger requests, inquiries and concerns are responded to promptly.
  • Ensuring all passenger information materials are printed on time (daily program, menus, etc.).
  • Preparing documentation required to ensure ship’s clearances in ports.
  • Mailing or emailing reports and documents from ship to the Company.

Booking Agent

Tour Khalaf Hotel
06.2010 - 03.2013
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates.
  • Processing payments and sending confirmation details to customers.

Education

Human Resource Management Certificate -

Udemy
2018

High School Diploma -

Higher Institute Of Tourism And Hospitslity
sousse, Tunisia
10.2007 - 06.2010

Baccalaureate -

Lycee Des Jeune Filles
Tunisia
2006

Skills

  • Strong management skills and ability to work in multicultural environment
  • Strong leadership skills and practice ‘leadership by example’
  • Excellent communication skills
  • Ability to perform well under pressure
  • Understanding of highest level of service

languages

Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Spanish
Professional Working

Timeline

French Substitute Teacher

Ecole Boreal
02.2022 - Current

Reservations Agent

Ptarmigan Inn Hotel
02.2022 - Current

Front Desk Manager

Pullmantur Cruise Line LTD
04.2013 - 12.2019

Booking Agent

Tour Khalaf Hotel
06.2010 - 03.2013

High School Diploma -

Higher Institute Of Tourism And Hospitslity
10.2007 - 06.2010

Human Resource Management Certificate -

Udemy

Baccalaureate -

Lycee Des Jeune Filles

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Safa Maaloul