Safa Farid
Fremont
Summary
Dynamic Patient Service Representative with a proven track record at Sutter Health, excelling in patient care coordination and insurance verification. Adept at data analysis and problem resolution, I thrive in high-stress environments, ensuring exceptional service and seamless operations. Strong leadership and communication skills drive my success in collaborative healthcare settings.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Sutter Health
Fremont
04.2025 - Current
- Managed patient check-in, scheduling, EHR updates, insurance verification, and payment processing, ensuring HIPAA compliance and high-quality patient service.
- Provided first contact support for patients in outpatient settings, creating a welcoming environment.
- Collaborated with healthcare teams to multitask and resolve issues efficiently, fostering strong working relationships.
Patient Care Coordinator
Cedar Dental
Fremont
11.2023 - 06.2025
- Serve as the first point of contact for patients, providing exceptional customer service through greeting, check-in, appointment scheduling, and insurance verification.
- Coordinate patient care by reviewing treatment plans, creating and explaining insurance estimates, and collecting required copays.
- Efficiently manage patient communications and ensure a smooth, organized front office experience.
Camp Director
City of Fremont
Fremont
10.2019 - 10.2023
- Successfully managed operations at the City of Fremont Tennis Center, directing seasonal camps with over 100 weekly participants and 20 staff members.
- Oversaw the scheduling and maintenance of 18 courts while delivering high-quality customer service and expert guidance to patrons.
- Demonstrated strong leadership, organization, and communication skills in a fast-paced recreational environment.
Education
Bachelor of Science - Economics
San Jose State University
San Jose, CA05-2026
Skills
- RStudio
- Microsoft Office
- Epic
- Dentrix
- Work in high stress environments
- Work cross-functionally
- Customer service
- Communication skills
- Leadership abilities
- Data analysis
- Problem resolution
Professional Highlights
- Language, Fluent in Farsi, Dari, and English
- Abilities, Work in high stress environments and work cross-functionally
- Technical, RStudio, Microsoft Office, Epic, Dentrix
- Awards, Presidential Award for Educational Excellence & 2026 Dean's Scholar
Timeline
Patient Service Representative
Sutter Health
04.2025 - Current
Patient Care Coordinator
Cedar Dental
11.2023 - 06.2025
Camp Director
City of Fremont
10.2019 - 10.2023
Bachelor of Science - Economics
San Jose State University