Saena Aghaei kamakoly
Ottawa,ON
Summary
Hardworking and dependable worker with over 10 years of experience as a Supervisor and Assistant Manager in retail and food service. Skilled in customer service, stocking, working with food, and keeping things clean and organized. Friendly, fast learner, and a strong team player.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager /Production Supervisor
Poke Works ( Barrhaven)
10.2023 - Current
- Supported daily operations, team scheduling, and inventory control
- Handled customer feedback, complaints, and service recovery with care
- Managed invoices and tracked inventory using MarketMan and Hubdoc
- Assisted with training, and supporting new team members
- Placed food and produce orders (Sysco) and monitored stock levels
- Performed weekly inventory counts and tracked waste and prep logs
- Completed daily cash reports and managed payment discrepancies
- Ensured smooth front and back-of-house operations in a fast-paced setting
Supervisor /Assistant Manager, Customer Service
Firehouse Subs (Orleans & Kanata),
07.2021 - 09.2023
- Oversaw daily kitchen operations and supported team workflow
- Handled staff scheduling, hiring, and training of new employees
- Completed weekly inventory checks and managed stock levels
- Managed cash handling and updated documents using Hubdoc
- Monitored customer survey feedback and responded to concerns
- Maintained a clean, organized, and customer-friendly environment
Kitchen Staff / Front-Line Team Member
A&W Restaurant,
01.2020 - 06.2021
- Greeted customers, took orders, and responded to questions politely
- Maintained clean and organized dining and kitchen areas
- Worked efficiently with team members to ensure fast and friendly service
- Helped deliver a positive guest experience in a busy environment
Sales Associate / Customer Service
Kara Dampezeshk Samin Company
03.2016 - 04.2019
- Maintained a positive and professional attitude when assisting customers
- Responded to inquiries and provided helpful, timely support
- Performed regular inventory checks and managed stock levels
- Focused on customer satisfaction and building long-term relationships
Education
Bachelor of Science - Architectural Technology
Azad University
Iran, Tehran01-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations
Certification
- First Aid/CPR Certified
- Food Handler
Timeline
Assistant Manager /Production Supervisor
Poke Works ( Barrhaven)
10.2023 - Current
Supervisor /Assistant Manager, Customer Service
Firehouse Subs (Orleans & Kanata),
07.2021 - 09.2023
Kitchen Staff / Front-Line Team Member
A&W Restaurant,
01.2020 - 06.2021
Sales Associate / Customer Service
Kara Dampezeshk Samin Company
03.2016 - 04.2019
Bachelor of Science - Architectural Technology
Azad University
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