Saeideh Razavi
Ottawa,Ontario
Summary
Dedicated and compliance-focused Admissions Advisor with four years of experience supporting diverse post-secondary student populations. Proven expertise in navigating complex academic processes, maintaining confidential records, and ensuring strict adherence to institutional policies. Recognized for excellence in student support and productivity. Adept at fostering inclusive environments, administering secure testing, and guiding first-time users through administrative systems to promote student success and accessibility.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
Keller Williams Realty
Ontario, Canada
10.2025 - Current
- Ensures adherence to organizational policies, procedures, and regulatory requirements
- Maintains accurate records and confidential documentation
- Supports clients and internal stakeholders in a detail-oriented office environment
Operations Manager
Shoppers Drug Mart
Ontario, Canada
07.2025 - Current
- Monitor daily operations in a high-volume, customer-focused environment
- Quality assurance and compliance with policies, safety standards, and procedures
- Worked closely with diverse student populations, including those requiring additional support
Admissions Advisor
Sundance College
Alberta, Canada
10.2021 - 05.2025
- Provided front-line support to students, staff, and faculties
- Guided students through application and administrative processes
- Maintained confidential student records in database systems
- Trains and supports staff while maintaining accurate records and schedules
Photo Lab & Customer Service Representative
Shoppers Drug Mart
Alberta, Canada
03.2019 - 02.2022
- Delivered consistent, high-quality customer service in a fast-paced environment
- Handled confidential customer information with accuracy and professionalism
- Troubleshot technical and service-related issues
Peer Mentor & Mental Health and Wellness Event Coordinator
NAIT
Alberta, Canada
07.2019 - 07.2020
- Supported students new to Canada through one-on-one mentoring
- Assisted students with academic adjustment and campus systems
- Coordinated inclusive events promoting accessibility and student wellbeing
Education
Real Estate License -
Humber Polytechnic
Diploma - Business Administration and Management
Northern Alberta Institute of Technology
01.2020
Bachelor's Degree - English Language Translation and Interpretation
University of Applied Science and Technology
01.2017
Skills
Exam and test invigilation execution and support
Student and applicant services
Accessibility and accommodated testing
Policy and procedure compliance
Customer service in educational settings
Effective communication and follow-up with stakeholders
Online booking, monitoring, and keeping the database systems updated
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Attention to detail and confidentiality
Languages
English
Full Professional
Certification
- CPR/AED/First Aid
- Emotional Intelligence and Communication
- Productivity and Time Management
Accomplishments
Award: Recipient of the Excellence in Student Support and Productivity Award for outstanding dedication to helping students successfully navigate their educational journeys.
Timeline
Compliance Coordinator
Keller Williams Realty
10.2025 - Current
Operations Manager
Shoppers Drug Mart
07.2025 - Current
Admissions Advisor
Sundance College
10.2021 - 05.2025
Peer Mentor & Mental Health and Wellness Event Coordinator
NAIT
07.2019 - 07.2020
Photo Lab & Customer Service Representative
Shoppers Drug Mart
03.2019 - 02.2022
Bachelor's Degree - English Language Translation and Interpretation
University of Applied Science and Technology
Real Estate License -
Humber Polytechnic
Diploma - Business Administration and Management
Northern Alberta Institute of Technology