Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SAEID PARSHAN

Toronto,ONTARIO

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Sales Associate

ZARA
09.2021 - Current
  • Drove sales through customer relationship building and suggestive selling techniques
  • Introduced promotions and sale opportunities, enticing customers
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise
  • Performed cleaning tasks, keeping store neat and organized.

Waiter

Red Lobster
05.2023 - 10.2023
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Waiter

NORTH RESTAURANT
03.2019 - 02.2020
  • Greeted patrons at assigned tables and promptly addressed questions and requests
  • Communicated with guests after dining to facilitate split checks or package leftovers for takeout
  • Explained menu descriptions, preparation methods and portion sizes to assist in decision-making
  • Listened to customer concerns and complaints and quickly rectified issues
  • Described ingredients and cooking methods to explain preparation of various food items.

Waiter

ROSES NEW YORK RESTAURANT
09.2018 - 01.2019
  • Worked with management to resolve escalated complaints and restore guest satisfaction
  • Supported other servers, running food and refilling beverages to meet team goals
  • Greeted patrons at assigned tables and promptly addressed questions and requests
  • Supported hostess operations by reporting vacant tables and seating guests during busy periods
  • Prepared and presented final bill and collected cash or credit card payments.

Education

Bachelor Of Science (B.S.) In Chemistry Candidate -

Ryerson University
Toronto, ON
12.2023

High School Diploma -

Alborz Educational Centre
Toronto, ON
04.2019

Skills

  • Customer Service
  • High-Volume Dining
  • Team Player
  • Menu Memorization and Presentation
  • Adaptable and Flexible
  • Creative Solutions
  • Greeting and Escorting Guests
  • Upselling
  • Flexible Schedule

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Waiter

Red Lobster
05.2023 - 10.2023

Sales Associate

ZARA
09.2021 - Current

Waiter

NORTH RESTAURANT
03.2019 - 02.2020

Waiter

ROSES NEW YORK RESTAURANT
09.2018 - 01.2019

Bachelor Of Science (B.S.) In Chemistry Candidate -

Ryerson University

High School Diploma -

Alborz Educational Centre

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