SAEID ABEDIDOUST
Vaughan ,ON
Summary
Extensive experience as an Information Technology Professional and Technician for the retail and nonprofit sectors Familiarity with PC and other computer related products. Proven skills in setting up computers and peripherals, installing software and hardware and building networks Used variety of tools and measuring devices as CNC operator Excellent communication and interpersonal skills Customer oriented, flexible and friendly with extensive background in troubleshooting and solving challenging customer scenarios and ability to teach and explain clearly Server /LAN/WAN Optimization, Network Installation, Administration, Troubleshooting Proficient in English and Persian Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Record Center Specialist
Iron Mountain
Concord, Ontario
10.2014 - 01.2016
- Process incoming orders; scan carton barcodes and locations on the Safekeeper system
- Investigate and resolve any order discrepancy for incoming or outgoing orders; manifest all orders, bundle and prepare for shipment
- Accurately prepare all necessary paperwork
- Communicate any complex order issues to the manager
- Inspect and maintain all equipment, including Telxon scanner, wedge, Safekeeper terminal and ladders
- Collaborate with team members
- Perform all physical requirements without assistance
- Responsible for executing services requested by the clients in Iron Mountain facilities within the district.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
Customer Service Specialist
Wal-Mart
Richmond Hill, Ontario
03.2013 - 01.2016
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Collaborate with sales team for store policies, services, and customer support issues
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Increased efficiency and team productivity by promoting operational best practices.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Recorded product or service failure complaints and notified appropriate departments.
Imaging Technician
Ministry of Public and Business Service Delivery
04.2024 - Current
- Continuously evaluated current processes for potential improvements leading to higher efficiency rates without compromising image quality or patient care standards.
- Developed comprehensive training materials for new hires, reducing the time required for them to become proficient in their roles significantly.
- Maintained accurate records of all performed exams, ensuring timely delivery of results to healthcare providers.
- Enhanced image quality by utilizing advanced imaging techniques and equipment.
Customer Service Manager (part Time)
Wal-Mart
Thornhill, Ontario
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Monitored customer service operations to assess agent performance and provide feedback.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Record Centre Coordinator
Iron Mountain
Oakville, Ontario
11.2016 - 10.2022
- Responsible for the workflow coordination of a team of record center specialists by defining and assigning daily work duties
- Responsible for productivity, quality and completion of daily work assigned
- Assist in procedural training of new Record Centre Specialists
- Individual and team responsibility for customer transactions
- Supervising all processes regarding all incoming orders including, scanning carton barcodes and locations, storing items in the record center, downloading scanned information, investigating and resolving all exceptions and closing the order in SafekeeperPlus
- Process retrieval orders including pulling the items, verifying items, closing service order on SafekeeperPlus, manifesting all orders and preparing for shipment to customers
- Process all destructions, including pulling required material, verifying it for accuracy, preparing it for destruction, investigating and resolving all exceptions
- Research and resolve discrepancies encountered during the above processes and communicate complex issues or problems to the supervisor
- Prepare and process all record center paperwork necessary to accomplish the above processes
- Observe all safety procedures and report safety issues
- Perform other duties as assigned
- Prepare product for delivery and assure all projected documentation is complete
- Prepare hard copy records for scanning Experience with the IBML scanner
- Perform scanning, auditing, QC functions, packaging of product, data entry and CD burning
- Scan hardcopy files to electronic images, ensuring a quality image; providing fax, IOD, UPS.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
Network Administrator
I.N.C. The International Group of Companies
North York, Ontario
01.2012 - 01.2013
- Serviced all I.N.C
- Group of companies – G.L.A.M., International Clothiers, Fairweather, Pinstripe, AILES,
- Labels, Randy River, Stokhomme, Designer Depot)
- Installed and configured office wide LAN used to replace aging terminal system
- Configured and installed Email server to provide inter-office Email and shared Internet access
- Maintained and installed network availability and performance monitoring and notification systems
- Provided third level party support for internal computer problems and customer problems
- Repaired, installed, upgraded, and maintained desktop computers, printers and scanners
- Configured server, performed troubleshooting to figure out problems
- Performed printer set-up and configuration
- Provided help, support and assistance in initial installation of the system, setup and maintenance of the user account, data recovery, etc
- Assisted in development of emergency situation strategies and fault tolerance for all support systems
System Administrator
Parya Trillium Foundation
Markham, Ontario
01.2010 - 01.2012
- Designed and implemented computer network of over 50 users, office equipment and devices
- Installed and configured operating systems and applications
- Designed and developed network cable layout and installation
- Assessed customer needs, answered queries, provided information and made recommendations for suitable services and products resulting in continuous business
- Performed computer set-up, software and hardware installation and networking; Consulted, designed and developed company website
Education
Bachelor of Arts - Computer Network Electronics Technician
Gilan
Iran2010
Visual Basics Programmer Certificate - Visual Basics
University of Iran
Tehran, Tehran MCP, MCSA and MCSE Certifications; Gilan Information & Communication Engineering & Technical Training - Communication, Culture, Information And Technology
Centre Agency of Tehran Institute of Technology
IranAssociate of Science - Civil Engineering
University of Bandar Anazali
IranCertificate -
W.H.M.I
Toronto, ONBachelor of Arts - Full LLQP
Durham
Whitby Campus 09.2023 - 12.2024
Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Platforms: Windows NT/2000/Xp/ Vista/Seven, Linux, Mac OS, Windows Server 2003, 2008,
- Time Management
- Database server
- Networking: TCP/IP, Token Ring, VPN, Fast Ethernet, Ethernet, DNS, WINS,
- Languages: HTML, Java Script, PHP, VBScript
- Tools: Norton Firewall and Ghost, McAfee/ Team viewer, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook), FrontPage, Photoshop, Equipment
- Maintenance, Technical Understanding, Basic Safety, Power Tools, Attention to Detail,
- Flexibility, Supervision, Job Knowledge, Productivity, TCP/IP, Ethernet, Microsoft Windows Networking
- Information Retrieval
- Advanced Excel Spreadsheet Functions
Timeline
Imaging Technician
Ministry of Public and Business Service Delivery
04.2024 - Current
Bachelor of Arts - Full LLQP
Durham
09.2023 - 12.2024
Customer Service Manager (part Time)
Wal-Mart
10.2022 - Current
Record Centre Coordinator
Iron Mountain
11.2016 - 10.2022
Record Center Specialist
Iron Mountain
10.2014 - 01.2016
Customer Service Specialist
Wal-Mart
03.2013 - 01.2016
Network Administrator
I.N.C. The International Group of Companies
01.2012 - 01.2013
System Administrator
Parya Trillium Foundation
01.2010 - 01.2012
Bachelor of Arts - Computer Network Electronics Technician
Gilan
Visual Basics Programmer Certificate - Visual Basics
University of Iran
MCP, MCSA and MCSE Certifications; Gilan Information & Communication Engineering & Technical Training - Communication, Culture, Information And Technology
Centre Agency of Tehran Institute of Technology
Associate of Science - Civil Engineering
University of Bandar Anazali
Certificate -
W.H.M.I
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