AYUSH SHAH
Toronto,ON
Summary
Results-driven Merchandising and Marketing professional with hands-on experience in retail operations, promotional execution, and customer engagement. Skilled at coordinating signage programs, merchandising resets, and localized marketing campaigns to align with business objectives. Proven ability to support public relations events, digital asset management, and market research while collaborating with cross-functional teams. Recognized for strong communication, project management, and organizational skills, with a customer-first mindset and a passion for delivering impactful retail experiences.
Overview
3
3
years of professional experience
Work History
Merchandiser
CIRCLEK
Toronto, Canada
10.2023 - Current
- Executed store-level signage, promotional materials, and planogram resets, ensuring compliance with marketing and merchandising standards.
- Supported localized marketing campaigns including grand openings, renovations, and seasonal promotions to drive customer traffic.
- Managed digital and in-store advertising assets, ensuring timely updates and consistent branding across multiple locations.
- Collaborated with store managers and vendors to ensure product placement, inventory visibility, and promotional effectiveness.
- Maintained relationships with vendors and third parties to coordinate signage and merchandising materials.
- Recognized for strong customer engagement, ensuring promotions aligned with customer needs and improved store traffic.
Customer Service Excecutive
MEDUSIND
Ahmedabad, India
12.2022 - 07.2023
- Resolved over 80 customer queries per day in fluent English, related to technical issues and product functionalities, demonstrating expertise and efficiency under pressure.
- Used CRM tools and call logs to identify patterns in complaints, leading to a 25% drop in repeat issues.
- Created documentation for recurring support workflows, helping reduce resolution time for new support staff.
- Maintained professionalism and clarity in all customer communications, enhancing trust and service quality.
- Escalated technical issues involving third-party integrations and tracked resolution progress.
System Administartor
INNOVA SYSTEMS
Ahmedabad, India
07.2022 - 12.2022
- Assisted in Linux system administration, including user account creation, log analysis, and permission management.
- Deployed and maintained basic Apache server configurations on Linux systems, monitoring uptime and performance metrics to ensure optimal system functionality.
- Supported internal IT by troubleshooting application issues using logs and root cause analysis.
- Contributed to a knowledge base of technical solutions, helping streamline troubleshooting for future incidents.
- Participated in automation and scripting projects using shell scripts to optimize backup and monitoring tasks.
Education
Graduate Certificate - Cloud Computing, Major in Azure & AWS
GEORGE BROWN COLLEGE
Toronto, ON08.2025
Graduate Certificate - Information Technology
ALGOMA UNIVERSITY
Brampton, ON08.2024
Bachelors of Science - Information Technology, Major in ITIMS & Cybersecurity
GUJARAT UNIVERSITY
Ahmedabad, GJ06.2022
Skills
- Customer Engagement & Communication
- Project Coordination & Team Collaboration
- POS Systems & Retail Operations Knowledge
- Time Management & Problem-Solving
- Cloud Tools (AWS, Azure – useful for digital signage/asset mgmt)
- Microsoft Office and Outlook (administration and reporting)
- Retail merchandising and planogram compliance
- Promotional Signage & Campaign Execution
- Localized Marketing & Social Media Campaigns
- Public Relations & Event Support (grand openings, re-launches)
- Digital Asset Management (in-store & forecourt displays)
- Budget Tracking & Marketing Spend Management
- Market Research & Competitive Analysis
- Crisis Communication Support
- Vendor & Third-Party Relationship Management
Websites
Timeline
Merchandiser
CIRCLEK
10.2023 - Current
Customer Service Excecutive
MEDUSIND
12.2022 - 07.2023
System Administartor
INNOVA SYSTEMS
07.2022 - 12.2022
Graduate Certificate - Cloud Computing, Major in Azure & AWS
GEORGE BROWN COLLEGE
Graduate Certificate - Information Technology
ALGOMA UNIVERSITY
Bachelors of Science - Information Technology, Major in ITIMS & Cybersecurity
GUJARAT UNIVERSITY
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