Saeed Soltani
Markham,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Manager
Mandala Cafe and Lounge
01.2019 - Current
- Assisted average of 200 customers daily with purchases and inquiries, ensuring high level of customer satisfaction
- Maintained and organized inventory, resulting in 10% improvement in stock availability and accuracy
- Trained and mentored new team members, reducing onboarding time by 20%
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Grocery Clerk
Super Khorak Grocery Store
05.2022 - 12.2022
- Stocked shelves and rotated products according to company standards, improving product freshness by 15%
- Handled cash register and provided excellent customer service to over 150 customers per day
- Collaborated with team members to complete store resets, enhancing overall store layout and appearance
Warehouse Associate
Darakar Inc
03.2016 - 04.2017
- Processed and sorted average of 1,000 packages daily, ensuring timely and accurate order fulfillment=
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Conducted regular inventory audits, achieving 98% accuracy rate in inventory management
Education
Bachelor of Arts - Information Technology
York University
Toronto, None09-2022
No Degree -
Food Handler Certificate
Skills
- Point of sale (POS) system proficiency
- Warehousing logistics
- Customer relationship management (CRM) software
- Order processing
- Attention to detail
- Conflict resolution
- Adaptability
- Interpersonal skills
Timeline
Grocery Clerk
Super Khorak Grocery Store
05.2022 - 12.2022
Manager
Mandala Cafe and Lounge
01.2019 - Current
Warehouse Associate
Darakar Inc
03.2016 - 04.2017
Bachelor of Arts - Information Technology
York University
No Degree -
Food Handler Certificate
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