Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saeed Mirzadeh

Calgary,AB

Summary

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Overview

5
5
years of professional experience

Work History

Sales Assistant

Technologies For Tomorrow
01.2021 - 05.2024
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Established rapport with customers using active listening and interpersonal skills.


Customer Service Representative

Sumsung Technology
01.2019 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Science - Accounting And Finance

Khayyam University
Iran
07.2009

Skills

  • Sales expertise
  • Complex Problem-Solving
  • Goal-Oriented
  • Processing payments
  • Customer Needs Assessment
  • Strong Communication and Interpersonal Skills
  • Team Cooperation
  • Adaptable and Flexible
  • Reliable and Responsible
  • Creative Thinking
  • Multitasking

Languages

English
Professional Working

Timeline

Sales Assistant

Technologies For Tomorrow
01.2021 - 05.2024

Customer Service Representative

Sumsung Technology
01.2019 - 12.2021

Bachelor of Science - Accounting And Finance

Khayyam University

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Saeed Mirzadeh