Saeed Jalalvand
Montreal,QC
Summary
Proven IT Technician with a robust background at the Court Of Justice, excelling in enhancing system efficiency and user satisfaction. Expert in network troubleshooting and software configuration, coupled with exceptional customer service skills, led to significant improvements in support operations and client retention. Skilled in deploying effective technical solutions and fostering client relationships. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
Work History
IT Technician
Court Of Justice
03.2014 - 07.2024
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
Mobile Phone Shop
Self-employeed
09.2012 - 09.2022
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Established lasting relationships with clients by following up on purchases, ensuring satisfaction with products and services.
- Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates.
- Addressed customer concerns promptly and effectively, resulting in improved brand loyalty.
- Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges.
- Stayed updated on the latest industry trends and product releases, offering informed advice to customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Science - Computer Science
Azad University
Iran01.2015
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Remote Support
- Network Maintenance
- Help Desk Operations
- Application installations
- Wireless Networking
- IT Asset Management
- Network Security
- Operating system management
- User Training
- Help Desk Management
- Helpdesk services
Languages
English
Full Professional
Persian
Native or Bilingual
French
Elementary
Timeline
IT Technician
Court Of Justice
03.2014 - 07.2024
Mobile Phone Shop
Self-employeed
09.2012 - 09.2022
Bachelor of Science - Computer Science
Azad University
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