Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
DRIVING
Timeline
Generic

SADRU SEKANDER

Scarborough,Ontario

Summary

Proven leader with a track record of enhancing customer satisfaction and increasing revenue at Expedia Cruise. Expert in CRM software and cross-selling strategies, demonstrating exceptional cultural awareness and destination knowledge. Achieved significant client retention through innovative service adjustments and targeted marketing efforts. Fluent in multiple languages, adept at fostering strong client relationships and staying ahead of industry trends. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CLIENT SPECILIST

ROYALE CANADIAN TOURS
08.2023 - Current
  • Monitored client feedback and adjusted service offerings accordingly, ensuring a consistently high level of satisfaction.
  • Implemented new CRM system to better track client information and preferences, resulting in more targeted marketing efforts.
  • Increased repeat clientele through exceptional customer service and follow-up communications.
  • Organized group travel experiences, coordinating logistics and managing participant expectations for successful trips.
  • Collaborated with marketing team to create engaging promotional materials highlighting vacation offerings.
  • Facilitated pre-trip orientations for group travelers, addressing concerns, setting expectations, and fostering camaraderie among participants.
  • Attended industry conferences and networking events to expand professional connections and stay current on market developments.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
  • Consistently exceeded performance targets by proactively identifying opportunities for upselling or cross-selling products/services to existing clients.
  • Conducted regular follow-ups with clients to maintain communication and ensure their needs were met.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.

FINANCIAL SERVICE REPESENTAIVE

CURO CANADA CORPORATION
06.2021 - 08.2023
  • Implemented effective sales techniques, driving growth in key product areas.
  • Achieved revenue growth through cross-selling of financial products and services to existing clients.
  • Led successful audits of departmental procedures while maintaining strict confidentiality standards.
  • Achieved cost savings by identifying inefficiencies within operational workflows and recommending improvements.
  • Managed a diverse portfolio of client accounts, ensuring personalized attention to individual needs and goals.
  • Cash control and vault management
  • LOC, pay day loan, Cheque cashing , money transfer and money order processing
  • Call campaign and collection call

GUEST EXPERIENCE LEADER

MacDonalds
03.2020 - 06.2021
  • Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
  • Contributed to revenue growth by upselling additional amenities or services when appropriate during guest interactions.
  • Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Cash control .

Education

Bachelor of Arts - SOCIAL SCIENCE

UNIVERSITY OF TORONTO
SCARBOROUGH
06.2023

Skills

  • Leadership Qualities
  • Geography Knowledge
  • Cultural Awareness
  • Destination knowledge
  • Brand Promotion
  • Fluent in Multiple Languages
  • Cross-selling strategies
  • CRM software proficiency
  • Industry Trends
  • Industry Awareness

Accomplishments

Employee of the month of Cash Money financial on June 2023

Got several times 5 star Google reviews for the client service at Cash money

Languages

English
Native or Bilingual

Certification

TICO

Student of IFSE for IFIC certification

French diploma A2

DRIVING

G -Full driver license 

Timeline

CLIENT SPECILIST

ROYALE CANADIAN TOURS
08.2023 - Current

FINANCIAL SERVICE REPESENTAIVE

CURO CANADA CORPORATION
06.2021 - 08.2023

GUEST EXPERIENCE LEADER

MacDonalds
03.2020 - 06.2021

Bachelor of Arts - SOCIAL SCIENCE

UNIVERSITY OF TORONTO

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