Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sadril Fahmed

Mississauga,ON

Summary

Enthusiastic and customer-focused professional with a background in Business Administration and hands-on experience in the insurance industry. A recent graduate from Seneca Polytechnic, passionate about providing exceptional customer service, problem-solving, and building strong client relationships. Skilled in communication, conflict resolution, and working collaboratively in fast-paced environments. Expert at handling inquiries, troubleshooting issues, and ensuring customer satisfaction. With a natural ability to connect with people and a drive for excellence, I am eager to bring my skills to a dynamic customer service role.

Overview

2
2
years of professional experience

Work History

Licensed Benefits Advisor

American Income Life Insurance Company
12.2023 - 02.2025
  • Assisted individuals and families in selecting personalized life insurance solutions to protect their financial future.
  • Delivered exceptional customer service, ensured clear communication and a smooth application process.

Customer Service Representative

Purolator
09.2022 - 03.2023
  • Addressed customer inquiries and resolved issues related to shipping, tracking, and delivery, ensuring high levels of customer satisfaction.
  • Coordinated with internal teams to expedite problem resolution and improve service efficiency.

Education

MBA - Business Administration

Seneca Polytechnic
North York, ON
08-2024

Life Insurance License - Life Insurance

Real Estate And Mortgage Institute of Canada Inc.
Toronto, None
04-2023

Skills

  • Goal oriented
  • Expert communication
  • Regulatory compliance
  • Financial acumen
  • Teamwork
  • Teamwork and collaboration
  • Insurance industry experience
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Customer service skills
  • Sales Presentation Abilities

Languages

English

Timeline

Licensed Benefits Advisor

American Income Life Insurance Company
12.2023 - 02.2025

Customer Service Representative

Purolator
09.2022 - 03.2023

MBA - Business Administration

Seneca Polytechnic

Life Insurance License - Life Insurance

Real Estate And Mortgage Institute of Canada Inc.
Sadril Fahmed