Sadmira Beculic
Binbrook
Summary
support consistently drives superior results.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through five years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
2025
2025
years of professional experience
Work History
Administrative Assistant
CHU De Québec
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Care Team Representative
Sedgwick
01.2024 - 09.2024
- Spearheaded initiatives to improve team morale, including recognition programs, social events, and professional development opportunities.
- Collaborated with cross-functional teams to optimize workflows, resulting in streamlined processes and improved efficiency.
- Established clear expectations for performance levels within the team, holding members accountable for results through ongoing feedback loops.
- Assimilated new team members through comprehensive onboarding programs, enabling them to quickly integrate into the department and contribute effectively.
Secretary/ Receptionist
Axo Physio
01.2021 - 01.2022
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
College Diploma - Biological And Physical Sciences
Cégep De Rosemont
Montreal, QC12.2025
High School Diploma -
Jean-de-Brébeuf
Québec, QC06.2018
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Filing
- Strong problem solver
- Scheduling
- Professional communication
- Dedicated team player
Languages
English
Full Professional
Timeline
Care Team Representative
Sedgwick
01.2024 - 09.2024
Secretary/ Receptionist
Axo Physio
01.2021 - 01.2022
Administrative Assistant
CHU De Québec
College Diploma - Biological And Physical Sciences
Cégep De Rosemont
High School Diploma -
Jean-de-Brébeuf
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