Sadman Salam
London,Canada
Summary
Monitors and investigates security alerts, analyzes logs, and escalates threats to protect systems and data in real time. Currently doing CompTia security+ certification and enrolled in Fanshawe college for advanced cyber security diploma.
Experienced collections professional with strong track record in managing accounts and improving recovery rates. Skilled in team collaboration, negotiation, and conflict resolution, with focus on achieving measurable results. Adaptable to changing environments, reliable, and driven to meet organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collections Manager
BillGosling Outsourcing
01.2021 - 01.2025
- Oversee the collections department to ensure timely recovery of outstanding accounts.
- Develop and implement collection strategies to minimize delinquency and bad debt.
- Supervise, train, and mentor collections staff to achieve performance targets.
- Monitor daily collection activities, call volumes, and account resolution rates.
- Negotiate payment arrangements with customers while maintaining positive relationships.
- Review and approve escalated accounts for legal action or external collection agencies.
- Analyze aging reports and prepare collection performance metrics for senior management.
- Ensure compliance with all relevant debt collection laws and regulations.
- Collaborate with finance, sales, and customer service teams to resolve billing disputes.
- Implement process improvements to enhance efficiency and reduce delinquency rates.
Shipping and Receiving Coordinator
Metropolitan Home Products
01.2019 - 01.2021
- Coordinate and schedule shipments for domestic and international deliveries.
- Prepare and review shipping documents, including bills of lading, invoices, and customs forms.
- Communicate with carriers, freight forwarders, and vendors to arrange pickups and deliveries.
- Track and monitor shipments to ensure timely arrival and resolve delays or issues.
- Maintain accurate shipping records in logistics or ERP systems.
- Verify product quantities, packaging, and labeling to meet customer and regulatory requirements.
- Collaborate with warehouse and inventory teams to ensure smooth order fulfillment.
- Manage freight costs, negotiate shipping rates, and monitor budget compliance.
- Ensure compliance with transportation laws, import/export regulations, and safety procedures.
- Provide excellent customer service by updating clients on shipment status and resolving inquiries.
- Monitor inventory levels and coordinate with warehouse staff to ensure products are ready for shipment.
- Maintain detailed records of shipping transactions and related documentation for auditing purposes.
Fundraiser
Front Fundraising
01.2016 - 01.2019
- Develop and implement fundraising strategies to meet or exceed financial targets.
- Identify, research, and cultivate prospective donors, sponsors, and partners.
- Plan, coordinate, and execute fundraising events and campaigns.
- Prepare grant proposals and funding applications.
- Maintain accurate donor records in CRM/databases and ensure timely follow-up.
- Build and sustain long-term relationships with donors through regular communication and stewardship activities.
- Collaborate with marketing and communications teams to promote campaigns.
- Track, report, and analyze fundraising progress to inform strategy adjustments.
- Ensure compliance with all relevant fundraising regulations and ethical standards.
Education
Bachelor's degree - Computer Science
York University
Toronto, Ontario09.2022
Skills
- Strong written & verbal communication
- Attention to detail
- Ability to work under pressure during incidents
- Collaboration with cross-functional IT/security teams
- Continuous learning & adaptability
- Programming Languages: Python, Java, C/C, JavaScript
- Web Development: HTML, CSS, React, Nodejs
- Database Management: SQL, MySQL, MongoDB
- Data Structures & Algorithms – problem-solving and optimization
- Software Development: Agile/Scrum, Git/GitHub, Version Control
- Operating Systems: Windows, Linux/Unix
- Computer Networks & Protocols – TCP/IP, DNS, HTTP/HTTPS basics
- Cybersecurity Fundamentals – encryption, authentication, access control
- Cloud Platforms (Basic): AWS, Azure, or Google Cloud
- Basic Data Analysis & Visualization: Excel, Pandas, Matplotlib
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Certification
- CompTia Secuirty+ Training - July2026
Timeline
Collections Manager
BillGosling Outsourcing
01.2021 - 01.2025
Shipping and Receiving Coordinator
Metropolitan Home Products
01.2019 - 01.2021
Fundraiser
Front Fundraising
01.2016 - 01.2019
Bachelor's degree - Computer Science
York University
PROFESSIONAL CREDENTIALS
Bachelors of Computer Science
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