Sadiyah Nooreen
Toronto,ON
Summary
Experienced medical office administrator and unit clerk with a strong foundation in time management, team leadership, and problem-solving. Exceptional customer service and effective communication skills for providing top-notch support to patients and colleagues. Excellent knowledge of computer hardware and software systems for navigating and troubleshooting various technological platforms. Adept at maintaining and modifying confidential medical filing methods. Certified first aid instructor and honor roll student committed to delivering high-quality work and continuously expanding skill set.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
KMH Systems
07.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Medical Assistant
Elegance Medical Clinic
03.2022 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Dental Receptionist
Teeth4Life
02.2021 - 12.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Call center representative
Pharma Medica
02.2022 - 12.2022
- Handle a high volume of inbound and outgoing calls in a timely way
- Follow communication "scripts" while dealing with various themes
- Identify client demands, clarify information, do research on all issues, and offer answers and/or alternatives
- When opportunities to upsell items occur, seize them
- By going the additional mile, you may build long-term relationships and engage customers
- Maintain clear records of all talks in our call centre database
- Attend educational seminars on a regular basis to increase your knowledge and performance level
- Meet personal and team qualitative and quantitative goals.
Medical Assistant
LMC
07.2020 - 07.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Unit Clerk
Sunnybrook Hospital
01.2019 - 12.2020
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided clerical support, addressing routine, and special requirements.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Coordinated schedules for medical staff, optimizing workflow efficiency within the unit.
- Delivered clerical support by handling range of routine and special requirements.
- Streamlined administrative processes for improved hospital efficiency and reduced wait times for patients.
- Processed medical insurance claims and payments.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Diploma - Phlebotomy
Medix
Toronto, ON05.2023
Diploma - Medical Office Assistant
Medix
Toronto, ON02.2023
Graduate Certificate - Healthcare Administration
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2021
Bachelor's Of Pharmacy - Pharmacist
Jawaharlal Nehru Institute of Technology
India 03.2018
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- HIPAA Regulations
- Medical Terminology
- Understanding of medical terminology
- Insurance Verification
- Office Administration
- Managing patient records
- Phone and Email Etiquette
- Patient Scheduling
- Appointment Coordination
- Records Management
- Team Leadership
- HIPAA Compliance
- Payment collection and processing
- EMR Software
- Bookkeeping
- Medical Transcription
- Coding Procedures
- OSHA Compliance
- Patient Screening
- Biohazard Waste Disposal
- ICD-10 Coding
Languages
English
Full Professional
Certification
First aid instructor
- CMAA - Certified Medical Administrative Assistant
- First aid instructor certificate
- Certified phlebotomist
Timeline
Medical Office Assistant
KMH Systems
07.2024 - Current
Medical Assistant
Elegance Medical Clinic
03.2022 - 02.2024
Call center representative
Pharma Medica
02.2022 - 12.2022
Dental Receptionist
Teeth4Life
02.2021 - 12.2022
Medical Assistant
LMC
07.2020 - 07.2021
Unit Clerk
Sunnybrook Hospital
01.2019 - 12.2020
Diploma - Phlebotomy
Medix
Diploma - Medical Office Assistant
Medix
Graduate Certificate - Healthcare Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor's Of Pharmacy - Pharmacist
Jawaharlal Nehru Institute of Technology
First aid instructor
- CMAA - Certified Medical Administrative Assistant
- First aid instructor certificate
- Certified phlebotomist
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