Sadiya Mohammed
Toronto,ON
Summary
To be an active employee in your company to express and develop my skills for the mutual development of your company and myself. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Loblaw Companies
06.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Seasonal Merchandising Associate
InSchoolwear
07.2022 - 09.2022
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Call Center Customer Service Representative
VoiceLogic
04.2022 - 07.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Merchandise Stock Associate
Clearance Warehouse
06.2021 - 10.2021
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Seasonal Associate
Lush Manufacturing
09.2019 - 12.2019
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Identified needs of customers promptly and efficiently.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
Sales Floor Associate
Forever 21
12.2018 - 11.2019
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Answered questions about current promotions and resolved issues according to store policies.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Welcomed customers, offered to help locate items and suggested merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
Caregiver
Baby sitter
03.2018 - 07.2018
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Maintained daily records of children's behavior, sleeping schedules, meals and activities.
- Assisted children with bathing and potty training to instill good hygiene from young age.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with daily living activities, running errands, and household chores.
Merchandise Associate
Sears
03.2017 - 01.2018
- Developed and maintained seasonal plans to account for different department needs.
- Put together, corrected and updated product assortment sheets.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Communicated and coordinated execution of planogram with store management.
- Kept work areas professional, organized and clean at all times.
- Greeted all store customers, offered assistance and thanked each for patronage.
Education
High School Diploma -
Yorkdale Secondary School
Toronto, ON06.2019
Associate of Applied Science - Biomedical Engineering
Centennial College
Scarborough, ON04.2024
Skills
- Effective communication
- Wrapping and Boxing
- Microsoft Windows
- Time management
- Customer service oriented; committed to customer satisfaction
- Greet guests and answer inquiries in courteous matter
- Credit and Cash Transactions
- Merchandise Restocking
- Cooperative Attitude
- Merchandise Packaging
- Restocking
- Critical Thinking
Certification
Food Handlers Certification
Timeline
Seasonal Merchandising Associate
InSchoolwear
07.2022 - 09.2022
Call Center Customer Service Representative
VoiceLogic
04.2022 - 07.2022
Cashier
Loblaw Companies
06.2021 - Current
Merchandise Stock Associate
Clearance Warehouse
06.2021 - 10.2021
Seasonal Associate
Lush Manufacturing
09.2019 - 12.2019
Sales Floor Associate
Forever 21
12.2018 - 11.2019
Caregiver
Baby sitter
03.2018 - 07.2018
Merchandise Associate
Sears
03.2017 - 01.2018
High School Diploma -
Yorkdale Secondary School
Associate of Applied Science - Biomedical Engineering
Centennial College