Sadiya Anusha
Hudson's Bay
95 Amblefield Grove Nw,Ab
6
years of professional experience
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Customer Service Representative
2 Years 8 Months- Implemented strategies to reduce response times for customer inquiries, enhancing overall service quality.
- Analyzed customer interactions to identify trends and recommend process improvements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing membership accounts and processing transactions accurately.
- Handled customer feedback to improve service delivery and enhance client satisfaction.
- Collaborated with team members to streamline operational processes and improve efficiency.
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing membership accounts and processing transactions accurately.
- Handled customer feedback to improve service delivery and enhance client satisfaction.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Trained new employees on customer service protocols and company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - English Language And Literature
Languages
English
Professional Working
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
Hudson's Bay
08.2018 - 04.2021Read More
Customer Service Representative
Sears Canada
10.2015 - 01.2018Read More
Customer Service Representative
International Fitness Holding
04.2015 - 02.2017Read More
Stamford University Bangladesh
Bachelor of Arts from English Language And Literature
Read More