Seasoned Salesforce Developer with 12+ years of experience working well as both part of team and independently. Highly experienced in all aspects of the software development lifecycle with proven ability to deliver on key project milestones.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Consultant
Citi
08.2022 - Current
Citi, the global bank – an institution connecting millions of people across hundreds of countries
and cities by responsibly providing financial services that enable growth and economic progress
As Salesforce consultant was part of Institutional Clients Group(ICG) business group, where
building/maintaining a sophisticated Client management system on Sales Cloud
Key Project Activity:
Act as a technical advisor to the development team
Responsible for driving technical innovation
Identify and contribute to technical Continual
Service Improvement (CSI) initiatives
Contribute on key Development activities (LWC, Aura, Integration) for on-site team
Ensure solution is scalable and meets overall business requirements.
Salesforce Consultant
Accenture
02.2022 - 07.2022
Accenture is global leader in Salesforce delivery and consultation
As Salesforce consultant worked
closely with one of clients in healthcare industry, the Client’s Vaccine management runs on
Salesforce Health Cloud and a new Implementation on Pharmacy Digital Program
Key Project Activity:
Prepared Technical Solution document for the Digital Program
Support Skedulo(Appointment booking system) enhancement
Helped in Vendor assessment on Telemedicine product implementation
Work closely with Offshore team on Effort Estimation/Design/Architecture plan
Senior Salesforce Developer
Integrate2Cloud
03.2021 - 01.2022
Integrate 2 Cloud Apps is a Toronto based Saleforce.com System Integrators (SI) and Appexchange
Apps Developers (ISV) with 6+ years of experience delivering cloud services and automation and
solutions to large and small businesses across Marketing, Sales, Service, Operations, Finance
Analytics AI and Platforms Integration
Key Project Activity:
Implemented Pardot solution for Toronto Global
Sales Cloud implementation for VisaPlace and integrated ScheduleOnce(online meeting
schedular), 8x8 (CTI), DocuSign(e-signature), Chargent(Payment system)
Service Cloud and Communities (Experience Cloud) implementation for Netsweeper
Financial Service Cloud, Pardot, Conga Integration implementation for Skyline Wealth
group
Lightning Schedular, Zoom system Integration, CallTrackingMetrics CTI implementation
Digital engagement (SMS messaging service) for AGM Renovations
Implemented Financial Service Cloud for Alterna savings
Senior Salesforce Engineer
07.2016 - 03.2021
Lendified is Canada’s premier online lender for small businesses and offers an AI-powered credit
platform to financial institutions across North America
Key Project Activity:
Core member of Lending solution implemented by Q2(formerly Cloud Lending) for
Lendified Loan management
Developed custom LWC page as part of Classic to Lightning migration
Manage Mailable Prospect, Administrative action, User support on Pardot for Lendified
Developed Payment integration with VersaPay and Salesforce using Apex
Implemented DocuSign solution for Lendified
Integrated Sales Cloud with HubSpot system
Built Custom AURA components/LWC pages for Business requirments
Single point of contact for entire Organization on Salesforce system
Built reports/dashboard for CEO/CTO/CFO to monitor Sales/Marketing/Revenue
Senior Software Engineer
ABCO India Private Ltd, ABCO India Pvt. Ltd
06.2015 - 04.2016
An Optum company (www.optum.com) is a leading health services and
innovation company dedicated to help make the health system work better for everyone
With
more than 115,000 people worldwide, Optum combines technology, data and expertise to improve
the delivery, quality and efficiency of health care
Key Project Activity:
Design and Solution the features proposed by Product Owner
Run the Sprint Planning, Sprint Commitment, Sprint Retrospective and daily Scrum/Stand up
Ability to keep updated with new Salesforce features/functionalities for better packaging the
PRM app
Develop PRM application with native out of box features and when needed customize with
Apex/VF/Triggers
Software Consultant
CGI, Yellow Pages
12.2014 - 05.2015
Yellow Pages wanted to migrate to new Contact Center solution in order to fully optimize their
process
Five9 has been evaluated as one of the Contact Center solution by Yellow Pages to fully
integrate within the YPG environment specially SFDC
Also there is a Sales team in YPG which
wanted to effectively utilize the cloud application Salesforce for all their Sales process building
some custom solutions on the Service cloud of SFDC
Key Project Activity:
Worked with Five9 Cloud Contact Center team to handle all Salesforce Customization and
Configuration
Salesforce SPOC with Traction vendor for Customer Support Salesforce implementation
Participate in all Salesforce functional demo for Yellow page business requirements and
responsible to assess the Technology team
Responsible for all Salesforce development in Yellow pages in-house app team
Consulting & Services Ltd is an innovator in digital transformation, offering solutions that
result in performance breakthroughs where incremental improvements are not sufficient
Key Project Activity:
Worked with Offshore team with all Salesforce Deliverables
Integration with Outlook and SmartPhone devices
Creation of Web services (SOAP API), Batch Apex
Closely interact with Client Technology team for requirements, design, development and
deployment
Worked with multiple Technology team on the integration
Manage the Deployment activities
Involved in developing complex business logic with Apex Class & Visualforce Pages
Defect fixing for Critical and Show stoppers
System Trainee
Polaris Software Lab, Polaris Consulting
12.2009 - 01.2012
Services Ltd is an innovator in digital transformation, offering solutions that
result in performance breakthroughs where incremental improvements are not sufficient
Key Project Activity:
Developed Custom objects, Fields and Validation Rules
Defined Workflow Rules and Tasks
Developed Custom buttons and links to enhance UI
Created user Roles and Profiles, Security controls and Shared settings
Implemented picklists, dependent pick lists, lookups, junction objects, master detail
relationships, validation and formula fields to the custom objects
Created Visual force pages and Apex classes
Defined Formula’s for custom fields
Used SOQL queries and SOSL for retrieving data
Designed different Approval stages
Created Apex triggers
Developed Workflows & created custom hierarchy
Handled Data Loader for bulk Import & Export operations
Education
Bachelor in Computer Science -
S A Enginerring College
Tamil Nadu, India
04.2009
Skills
Preventative Maintenance
Apex Code
Requirements Traceability Matrix (RTM)
Analyze Security
Certification
Salesforce Certified
Platform Developer I
Issued Sep 2021
Salesforce.com Certified
Administrator
Issued Jun 2011
Salesforce Certified
Platform App Builder
Issued Mar 2018
Pardot Specialist
Issued Jun 2021
AREAS OF EXPERTISE
Sales Cloud Service Cloud Health Cloud
Financial Service Cloud Marketing Cloud Pardot
Commerce Cloud Digital Engagement APEX/AURA/LWC
REST/SOAP API Data Loader VS Code Editor, Eclipse
Design/Solution Git, SourceTree BitBucket, Tortoise SVN