SADIQ ALCHAHIN

• Performed daily security checks, including opening and closing branch procedures.
• Conducted daily cash drawer and safe audits to ensure accuracy and compliance with bank policies, resolving any discrepancies promptly.
• Processed customer check orders and verified starting numbers accurately. while building trust and optimizing sales opportunities for quality service.
• Identified sales opportunities and referred customers to branch financial services partners.
• Followed up on customer complaints, providing solutions to enhance satisfaction.
• Handled bank deposits and armored car transactions, ensuring accuracy and security.
• Monitored transactions diligently to identify and report fraudulent activities.
• Educated customers on banking products, enabling informed financial decisions.
• Supported branch management in achieving operational excellence by adhering to regulatory guidelines and internal procedures.
• Earned the title of one of the top sales performers in the region
• Additionally,

Consistently engaged with community members, public officials, and police officers to discuss and share solutions for downtown security and homelessness issues. Actively listened to diverse perspectives and shared insights to collaboratively address these challenges. inside and outside the branch.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
• Identified issues, analyzed information and provided solutions to problems
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests
• Produced and shared customer service reports to support management decision-making
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Provided customers with information about availability and pricing.
• Worked well in a team setting, providing support and guidance.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Completing delivery vehicle pre-trips inspection for insuring of safety and to detect any engine /body default or damage.
• Complete log book entry to track trip information including time location of the route . Filling out incident report etc..
• Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Verified accuracy of all deliveries against order forms.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Drove truck in urban and rural areas to expertly make high volume of deliveries.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.

• Successfully implemented costs effective approaches to new and existing clients to discuss service needs and recommend optimal solutions.
• Documented customer interactions to capture data in processing system.
• Achieved creation of new business models contract between morConnect and Viva a Qatar based company and including other parties in 11 different countries in Middle East while establishing initiatives.
• Utilized a door-to-door sales approach, directly engaging with potential clients to showcase company offerings and secure new business, which significantly expanded our customer base and strengthened market presence.

• Assisted newcomers in securing employment by guiding them through job search strategies, resume building, and interview preparation.
• Supported community members in filling out various applications, including those for housing, healthcare, and social services, ensuring accuracy and completeness.
• Facilitated enrollment in educational programs by helping individuals sign up for schooling and vocational training, promoting lifelong learning.
• Provided translation services from Turkish, Arabic, and Kurdish to English, bridging communication gaps and enhancing understanding for non-English speaking residents.
• Acted as a reliable resource for answering questions and providing information about local services and opportunities, fostering a welcoming and supportive environment for newcomers.