Sadikshya Sharma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Walmart
06.2023 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Team Member
KFC
01.2022 - 02.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked different stations to provide optimal coverage and meet production goals.
Marketing Assistant
Suzuki Driving School
05.2020 - 12.2021
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Generated leads through phone calls, emails and face-to-face interactions.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
HR Executive
Yak And Yeti
01.2021 - 11.2021
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Reduced turnover rates by creating a supportive work environment and addressing employee concerns promptly.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
Education
High School Diploma -
Confederation College of Applied Arts And Technology
Thunder Bay, ON04.2024
Skills
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Customer satisfaction measurement
- Team Development
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Service Representative
Walmart
06.2023 - 09.2023
Team Member
KFC
01.2022 - 02.2023
HR Executive
Yak And Yeti
01.2021 - 11.2021
Marketing Assistant
Suzuki Driving School
05.2020 - 12.2021
High School Diploma -
Confederation College of Applied Arts And Technology
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