Sadika Hasan
Toronto,ON
Summary
Adept at kitchen management and customer service, I significantly enhanced guest satisfaction and reduced order errors through effective team coordination and communication. My expertise in food preparation and problem-solving skills led to a 30% reduction in food waste, showcasing my ability to improve operational efficiency and foster a positive dining experience. Also during busy season I try to make sure that all events are happening in the venue are getting their food on time.
Overview
5
5
years of professional experience
Work History
Line Cook / Supervisor
MRG (Par-tee-putt)
05.2022 - Current
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Addressed customer complaints promptly, demonstrating commitment to exceptional service and fostering repeat business.
- Reduced food waste by implementing portion control measures and closely monitoring inventory levels.
- Making pizza and preps for regular customers and executing parties.
- Oversee inventory levels and communicating with the chef or the FOH managers.
- Assigning tasks to line cooks, prep cooks and other staff and ensure smooth workflow and timely preparation of dishes
Event Server
Ricarda’s
04.2022 - 05.2024
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Arranged linens and table settings according to seating plan and event theme.
- Answered guest questions about event plans and food service choices.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Ensured proper sanitation practices were followed throughout event spaces before, during, and after events.
- Collaborated with kitchen staff to ensure special dietary requests were accommodated, resulting in positive feedback from guests.
- Maintained clean and safe work environment.
Pizza Maker
Pizza Hut
11.2021 - 03.2022
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed company recipes and production standards to satisfy customers.
Hand Packer
Allison’s Candy
11.2021 - 02.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained compliance with company safety policies and called violations to attention of management.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Demonstrated flexibility, readily shifting between different packing stations as needed.
- Maintained clean and safe work environment, complying with health and safety regulations.
- Boosted team morale, leading by example with strong work ethic and positive attitude.
Packager
Mondelez International
07.2021 - 11.2021
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Followed safety protocols to prevent accidents and injuries.
- Addressed and resolved packaging issues, preventing potential delays in product delivery.
Cashier
Canadian Outlet
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service Associate
Shwapno Super Shop
02.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Organized store floor and display based on directions
- Handled cash & other transactions
Education
ECE ( Early Childhood Education) - Hospitality
Centennial College
Scarborough, None04.2023
Skills
- Food preparation
- Cleaning procedures
- Knife skills
- Kitchen management
- Customer service
- Problem-solving
- Reliable and trustworthy
- Kitchen station setup
Languages
English
Native or Bilingual
Bangla
Native or Bilingual
Timeline
Line Cook / Supervisor
MRG (Par-tee-putt)
05.2022 - Current
Event Server
Ricarda’s
04.2022 - 05.2024
Pizza Maker
Pizza Hut
11.2021 - 03.2022
Hand Packer
Allison’s Candy
11.2021 - 02.2022
Packager
Mondelez International
07.2021 - 11.2021
Cashier
Canadian Outlet
06.2021 - 09.2021
Customer Service Associate
Shwapno Super Shop
02.2020 - 03.2021
ECE ( Early Childhood Education) - Hospitality
Centennial College
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