Dedicated professional with over 10 years of customer/guest experience in a diverse range of industries. Highly efficient and self-motivated thinker who elevates any team dynamic. Proven expertise in project management and problem solving, capable of rapid skill aquisition.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Kids & Youth Coach
Relentless MMA & Fitness
St. Catharines, Ontario
06.2024 - Current
Develop programs and coach kids & youth in Brazilian Jiu-Jitsu
Facility Associate
Iron Will Raw Inc.
St. Catharines, Ontario
09.2025 - 04.2026
Trained, directed new staff after first 30 days on the job
Managed thawing condition of raw material used in raw pet food production, preventing food waste
Operated machinery used in raw food production
Engaged in thorough sanitization protocols to prevent cross-contamination of food product
Delivered customer orders in timely, courteous manner
Shipping & Office Associate
Indigenous Diabetes Health Circle
Thorold , Ontario
03.2024 - 09.2025
Built shipping & receiving department from the ground up, in accordance to industry best practices
Enhanced process to reduce wait time for outbound orders by 3 weeks
Designed, implemented digital inventory system and maintained accuracy of all inventory
Designed, implemented SKU system for inventory tracking, analysis
Negotiated contracts with service providers; saved $3000+ annually
Greeted, engaged members of the public seeking guidance with diabetes care, holistic health
Logistics Manager
Canadian Tire
St. Catharines, Ontario
08.2015 - 02.2024
Extensive customer service, sales, cash handling, and management experience in fast-paced retail store valued at $13M
Built repeat clientele and cultivated strong customer-first culture, from working on the front end, on the sales floor, and as team leader
Delivered exceptional problem solving skills via multitasking, de-escalation of disputes, and preventative planning
Grew skill level of store team, yearly, by recommending and coaching employees through promotions, department transfers
Implemented processes to reduce completion time of inbound shipments by 30%
Facilitated entire store operations as scheduler for all staff; 70-100 employees
Managed multiple departments: front end/cashiers, warehouse, promotional sales