Sadie Hatt
Oshawa,ON
Summary
Proven skills in creating an inclusive environment for all to feel welcome by developing relationships with clients and customers and providing exceptional experiences for each. Well-organized, reliable, and experienced in supporting in-person and virtual clients and customers with knowledgeable assistance, enabling team success by improving productivity, and building relationships with my interpersonal and problem-solving abilities. I understand that everyone is unique, each customer and client experience will be different, I plan to listen and learn from each.
Overview
4
4
years of professional experience
Work History
Customer Sales and Service Representative
Abilities Centre
10.2021 - Current
- Entered, updated and maintained comprehensive and up-to-date customer information in our database
- Produced membership documents, finalized memberships and filed records
- Answered customer questions about memberships and services and recommended appropriate solutions (Inclusion, Diversity, Equity, Accessability; IDEA)
- Generated quotes, processed payments and documented customer communications
- Use of direct and indirect communication to engage customers in conversation and effectively determine needs and requirements
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success
Part-time Cashier and Sales Associate
Footlocker, Co.
08.2020 - 11.2021
- Collecting payments
- Organizing deposits
- Use of scanning devices and payment technology systems
- Answering customer inquiries (in person and by telephone)
- Accepting and processing customer returns
- Greeting customers
- Premium package detail for locates/shipments
- Updated promotional displays to assist merchandising teams and drive new product sales
- Counted cash registers at start and end of shifts to validate daily records and uphold accounting accuracy
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
House League Coach and Referee
Durham Attack Volleyball Association
10.2019 - 12.2020
- Facility preparation and clean up
- Coach and Referee games
- Developed training and exercise programs to meet individual requirements and team play strategies
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff
- Assessed player abilities and assigned positions according to individual strengths
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses
- Mentored and encouraged youth to develop strong work ethic by being a positive role model
Education
Bachelor of Science - Biological Sciences
Ontario Tech University
Oshawa, ON04.2026
High School Diploma -
Maxwell Heights Secondary School
Oshawa, ON06.2021
Skills
- Opening and Closing Procedures
- Team Member Motivation
- Organized and Punctual
- Detail Oriented
- Hard working and Committed
- Excellent Communication
- Quick Learner
- First Aid/CPR
- Relationship Building
- Customer Service
References
References upon request
Timeline
Customer Sales and Service Representative
Abilities Centre
10.2021 - Current
Part-time Cashier and Sales Associate
Footlocker, Co.
08.2020 - 11.2021
House League Coach and Referee
Durham Attack Volleyball Association
10.2019 - 12.2020
Bachelor of Science - Biological Sciences
Ontario Tech University
High School Diploma -
Maxwell Heights Secondary School
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