Sadie Grant
Vancouver,Canada
Summary
Reliable worker with 15 years of hospitality experience. Consistently delivering excellent customer service, organization and time management. Optimistic and ambitious in pursuing innovative solutions to enhance guest experiences and drive business growth. Exceptional communication skills and committed to being a standout leader in hospitality industry.
Overview
9
9
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
El Gato Gab Gab
Vancouver, Canada
07.2024 - 12.2024
- Inventory, ordering and sales targets
- Trained new employees, supervising and promoting staff development
- Dealt with customer complaints and enquiries
- Schedules, daily financial operations and tip distribution
- Created and implemented innovative business strategies to drive sales growth
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction
SHIFT LEADER, BARTENDER, SERVER
Rhonda's
, NSW, Australia
10.2023 - 06.2024
- Prepared standard and specialty cocktails for customers
- Daily bar prep and ensuring fresh ingredients
- Daily opening and closing procedures
- Suggested food pairings with specific drinks to enhance customer experience
- Maintained cleanliness and organization of the bar area
- Helped developed new cocktail and specialty drink recipes
SHIFT LEADER, BARTENDER, SERVER
Browns Socialhouse
North Vancouver, Canada
06.2019 - 10.2023
- Responsible for up to 20 staff and 150 guests at a time
- Managed a high volume of customers, maintaining prompt and efficient service with high attention to detail
- Provided exceptional customer service by addressing inquiries, resolving issues and maintaining a positive atmosphere
- Cash Handling and daily operations
- Served up to 15+ tables at a time
BARTENDER, SERVER
Cactus Club Cafe
North Vancouver, Canada
08.2015 - 06.2019
- Extensive menu knowledge and romancing menu items
- Promoted specials and upsold items effectively, increasing average check size and boosting overall sales revenue
- Ensured a positive door to door experience
- Maintained cleanliness and organization of dining areas to enhance guest experience
- Monitored dining area to anticipate guest needs and provide proactive service
Education
Graphic Design
British Columbia Institute of Technology
Skills
- Customer Service
- POS System operations
- Personable
- Fast Learner
- Works well under pressure
- Conflict resolution
- Team Leadership
- Sales proficiency
Timeline
ASSISTANT GENERAL MANAGER
El Gato Gab Gab
07.2024 - 12.2024
SHIFT LEADER, BARTENDER, SERVER
Rhonda's
10.2023 - 06.2024
SHIFT LEADER, BARTENDER, SERVER
Browns Socialhouse
06.2019 - 10.2023
BARTENDER, SERVER
Cactus Club Cafe
08.2015 - 06.2019
Graphic Design
British Columbia Institute of Technology
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