SADIA SAMSUN SHIMU
952 Chancellor Drive, Winnipeg,Manitoba
Summary
A driven, organized, and ambitious individual with a solid academic foundation and impressive volunteering experience. Demonstrates exceptional leadership qualities and effective communication skills, complemented by a commitment to delivering exemplary customer service. Possesses extensive knowledge in service delivery and a proven track record of multitasking proficiency, making me a valuable asset for roles in hotel services. The MITT program further enriched my leadership and communication skills, aligning well with the requirements of positions within the hospitality industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computers and Home Solutions Sales Advisor
Best Buy
09.2023 - Current
- Demonstrated exceptional customer service skills by actively engaging with customers, understanding their needs, and providing tailored solutions for electronics and tech-related products
- Leveraged in-depth knowledge of Best Buy's product range to assist customers in making informed purchasing decisions, leading to increased customer satisfaction and sales
- Consistently met and exceeded monthly sales targets through effective product demonstrations, upselling, and cross-selling techniques, contributing to the store's revenue growth
- Responsible for processing transactions using the point-of-sale (POS) system, maintaining a high level of cash register accuracy.
Entrepreneur
Shop Eggshells Archive
08.2021 - Current
- Developed and maintained key partnerships and collaborations with suppliers, vendors, and clients
- Ensuring the seamless orchestration of operational processes, executing effective sales and marketing strategies, spearheading project design, and staying attuned to prevailing industry trends.
Private Tutor
Shotota
06.2023 - 07.2023
- Achieved success in teaching 9th-grade students mathematics and science through engaging lessons that facilitated a clear understanding of the subjects
- Exhibited strong interpersonal skills, fostering a supportive atmosphere for 9th graders, promoting open communication and effective learning in virtual classes.
Private tutor
Somerset Tuition Provider
01.2023 - 03.2023
- Provided individualized support and guidance to students preparing for the IELTS examination
- Educated and instructed students from junior to secondary school in various subjects
- Assessed student progress through regular evaluations and provided constructive feedback.
Education
Certificate - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2024
Higher Secondary School Certificate Examination -
Scholarshome
Sylhet, Bangladesh12.2021
Secondary School Certificate Examination -
Scholarshome
Sylhet, Bangladesh11.2019
Skills
- Demonstrating excellent customer service with a friendly approach, skillfully handling guest inquiries, resolving problems, and ensuring overall satisfaction
- Expertly manage reservations, ensuring precision in booking details and maximizing room occupancy, while seamlessly executing check-in and check-out processes to provide guests with a positive and efficient experience
- Excelling in upselling for increased revenue and leveraging strong analytical knowledge to skillfully address guest requests
- Proficiency in Microsoft Office applications such as MS Word, Excel, and PowerPoint
- Fluent in Bengali, English, Hindi, Sylheti, and Urdu, I possess strong bilingual skills, enabling effective communication across diverse language backgrounds
Accomplishments
- Rouxbe Online Culinary School - Food Safety, Kitchen Skills, and Moist Heat Cooking Methods.
- Junior Climate Championship- As the acclaimed victor in the fiercely contested Sylhet district round of the esteemed Junior Climate Championship in 2014, I attained the esteemed green ticket for the national round, showcasing exceptional proficiency in executing innovative, environmentally conscious initiatives.
- International Workshop- Actively engaged in an international workshop on communication skills orchestrated by WOC, fostering mastery in both verbal and nonverbal communication strategies.
- English Olympiad- Recognized for active participation in the intellectually stimulating English Olympiad in 2017.
- Sylhet IT Academy - Professional Web Designing course (April 2019 - June 2019, Sylhet Bangladesh)
Certification
● Smart Choices Certificate
● Food Handlers Certificate
● First Aid CPR Certificate
● Clean It Right Certificate
Timeline
Computers and Home Solutions Sales Advisor
Best Buy
09.2023 - Current
Private Tutor
Shotota
06.2023 - 07.2023
Private tutor
Somerset Tuition Provider
01.2023 - 03.2023
Entrepreneur
Shop Eggshells Archive
08.2021 - Current
Certificate - Hotel And Hospitality Services
Manitoba Institute of Trades And Technology
Higher Secondary School Certificate Examination -
Scholarshome
Secondary School Certificate Examination -
Scholarshome
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