Sadia Afroze Tithi
Calgary,Alberta
Summary
Shows a strong dedication to setting goals and achieving them. Highly organized and proactive, with a knack for delivering tasks on time. Excels in team-oriented environments, contributing effectively to collective success. Exceptional at handling details, managing multiple projects at once, and maintaining accuracy in all tasks.
Overview
3
3
years of professional experience
Work History
Ticketing Associate
Hemel Air Service
01.2021 - Current
- Facilitated booking, changes, and cancellations of airline tickets, offering efficient customer service via phone, email, and chat platforms in a remote setting
- Resolved customer inquiries, concerns, and complaints effectively, resulting in improved customer satisfaction and retention
- Utilised airline software systems to maintain accurate passenger information, flight schedules, and ticket pricing details
- Coordinated with other airline departments to manage overbooking situations, flight delays, or cancellations, ensuring smooth communication and minimising passenger inconvenience.
Resident Assistant
University of Calgary Residence, Dr NW
05.2022 - 05.2023
- Cultivated a supportive, inclusive community within the residence hall through regular programming, fostering open communication and managing conflicts among residents
- Responded to emergencies efficiently and effectively, coordinating with various university resources to ensure safety and support for residents
- Executed administrative responsibilities, including documentation of incidents, record maintenance, room inspections, and enforcement of university policies
- Assisted with logistical processes such as resident move-in and move-out, ensuring a seamless transition for students at the beginning and end of each semester
Cashier and Crew Member
Miniso
02.2020 - 08.2020
- Processed customer transactions efficiently, ensuring accurate pricing, receipt issuance, and proper cash handling in adherence to Miniso's retail protocols
- Provided exemplary customer service, addressing inquiries and concerns, recommending products, and assisting with product location within the store
- Assisted in maintaining a clean, organized, and well-stocked store environment, contributing to a pleasant shopping experience for customers
- Collaborated with the team in executing promotional events and new product launches, enhancing customer engagement and sales growth.
After-school Tutor
Private Tutoring
01.2022 - 02.2023
- Supported students with helpful study habits and exam strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
Bachelor of Science - Mechanical Engineering
University of Calgary
Calgary, AB05.2025
Skills
- Microsoft Office
- Customer Service
- Leadership
- Public Speaking
- Superior Communication
- Time Management
- Critical Thinking
- Customer Consulting
- Community Service
- Administrative Support
- Active Listening
- Store Maintenance
- Retail Materials Management
- Sales Expertise
Timeline
Resident Assistant
University of Calgary Residence, Dr NW
05.2022 - 05.2023
After-school Tutor
Private Tutoring
01.2022 - 02.2023
Ticketing Associate
Hemel Air Service
01.2021 - Current
Cashier and Crew Member
Miniso
02.2020 - 08.2020
Bachelor of Science - Mechanical Engineering
University of Calgary
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