Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sadia Afroze Tithi

Calgary,Alberta

Summary

Shows a strong dedication to setting goals and achieving them. Highly organized and proactive, with a knack for delivering tasks on time. Excels in team-oriented environments, contributing effectively to collective success. Exceptional at handling details, managing multiple projects at once, and maintaining accuracy in all tasks.

Overview

3
3
years of professional experience

Work History

Ticketing Associate

Hemel Air Service
01.2021 - Current
  • Facilitated booking, changes, and cancellations of airline tickets, offering efficient customer service via phone, email, and chat platforms in a remote setting
  • Resolved customer inquiries, concerns, and complaints effectively, resulting in improved customer satisfaction and retention
  • Utilised airline software systems to maintain accurate passenger information, flight schedules, and ticket pricing details
  • Coordinated with other airline departments to manage overbooking situations, flight delays, or cancellations, ensuring smooth communication and minimising passenger inconvenience.

Resident Assistant

University of Calgary Residence, Dr NW
05.2022 - 05.2023
  • Cultivated a supportive, inclusive community within the residence hall through regular programming, fostering open communication and managing conflicts among residents
  • Responded to emergencies efficiently and effectively, coordinating with various university resources to ensure safety and support for residents
  • Executed administrative responsibilities, including documentation of incidents, record maintenance, room inspections, and enforcement of university policies
  • Assisted with logistical processes such as resident move-in and move-out, ensuring a seamless transition for students at the beginning and end of each semester

Cashier and Crew Member

Miniso
02.2020 - 08.2020
  • Processed customer transactions efficiently, ensuring accurate pricing, receipt issuance, and proper cash handling in adherence to Miniso's retail protocols
  • Provided exemplary customer service, addressing inquiries and concerns, recommending products, and assisting with product location within the store
  • Assisted in maintaining a clean, organized, and well-stocked store environment, contributing to a pleasant shopping experience for customers
  • Collaborated with the team in executing promotional events and new product launches, enhancing customer engagement and sales growth.

After-school Tutor

Private Tutoring
01.2022 - 02.2023
  • Supported students with helpful study habits and exam strategies.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Education

Bachelor of Science - Mechanical Engineering

University of Calgary
Calgary, AB
05.2025

Skills

  • Microsoft Office
  • Customer Service
  • Leadership
  • Public Speaking
  • Superior Communication
  • Time Management
  • Critical Thinking
  • Customer Consulting
  • Community Service
  • Administrative Support
  • Active Listening
  • Store Maintenance
  • Retail Materials Management
  • Sales Expertise

Timeline

Resident Assistant

University of Calgary Residence, Dr NW
05.2022 - 05.2023

After-school Tutor

Private Tutoring
01.2022 - 02.2023

Ticketing Associate

Hemel Air Service
01.2021 - Current

Cashier and Crew Member

Miniso
02.2020 - 08.2020

Bachelor of Science - Mechanical Engineering

University of Calgary

Similar Profiles

CREATE PROFILE
Sadia Afroze Tithi