Sadia Afroze Tithi
Calgary,Alberta
Summary
Shows a strong dedication to setting goals and achieving them. Highly organized and proactive, with a knack for delivering tasks on time. Excels in team-oriented environments, contributing effectively to collective success. Exceptional at handling details, managing multiple projects at once, and maintaining accuracy in all tasks.
Overview
3
3
years of professional experience
Work History
Ticketing Associate
Hemel Air Service
Remote Position
01.2021 - Current
- Facilitated booking, changes, and cancellations of airline tickets, offering efficient customer service via phone, email, and chat platforms in a remote setting
- Resolved customer inquiries, concerns, and complaints effectively, resulting in improved customer satisfaction and retention
- Utilised airline software systems to maintain accurate passenger information, flight schedules, and ticket pricing details
- Coordinated with other airline departments to manage overbooking situations, flight delays, or cancellations, ensuring smooth communication and minimising passenger inconvenience.
Resident Assistant
University of Calgary Residence, Dr NW
2500 University Dr NW, Calgary, AB T2N 1N4
05.2022 - 05.2023
- Cultivated a supportive, inclusive community within the residence hall through regular programming, fostering open communication and managing conflicts among residents
- Responded to emergencies efficiently and effectively, coordinating with various university resources to ensure safety and support for residents
- Executed administrative responsibilities, including documentation of incidents, record maintenance, room inspections, and enforcement of university policies
- Assisted with logistical processes such as resident move-in and move-out, ensuring a seamless transition for students at the beginning and end of each semester
Cashier and Crew Member
Miniso
Dhaka, Bangladesh
02.2020 - 08.2020
- Processed customer transactions efficiently, ensuring accurate pricing, receipt issuance, and proper cash handling in adherence to Miniso's retail protocols
- Provided exemplary customer service, addressing inquiries and concerns, recommending products, and assisting with product location within the store
- Assisted in maintaining a clean, organized, and well-stocked store environment, contributing to a pleasant shopping experience for customers
- Collaborated with the team in executing promotional events and new product launches, enhancing customer engagement and sales growth.
After-school Tutor
Private Tutoring
Calgary, AB
01.2022 - 02.2023
- Supported students with helpful study habits and exam strategies.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Education
Bachelor of Science - Mechanical Engineering
University of Calgary
Calgary, AB05.2025
Skills
- Microsoft Office
- Customer Service
- Leadership
- Public Speaking
- Superior Communication
- Time Management
- Critical Thinking
- Customer Consulting
- Community Service
- Administrative Support
- Active Listening
- Store Maintenance
- Retail Materials Management
- Sales Expertise
Timeline
Resident Assistant
University of Calgary Residence, Dr NW
05.2022 - 05.2023
After-school Tutor
Private Tutoring
01.2022 - 02.2023
Ticketing Associate
Hemel Air Service
01.2021 - Current
Cashier and Crew Member
Miniso
02.2020 - 08.2020
Bachelor of Science - Mechanical Engineering
University of Calgary