Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sadia Shams

Scarborough, ON,Ontario

Summary

Effective project manager with a history of success. Skilled in leading teams, implement strategies, and achieving project goals on time. Detail-oriented, adaptable, and a strong communicator. Ready to bring my experience to contribute to impactful projects.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Urban Planet
08.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Shift Manager

Putting Edge
04.2022 - 11.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Customer Service Representative

Access Research
10.2021 - 10.2022
  • Assist participants in navigating surveys and address any questions or concerns.
  • Ensure positive experiences for survey participants through friendly interactions.

Customer Service Representative

Voxdata Solutions Inc.
09.2021 - 04.2022
  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Assist customers with their account inquiries and problem resolution.
  • Stay informed about project updates and company policies to provide accurate information to customers.

Cashier

Tim Hortons
04.2019 - 06.2021
  • Processed customer orders accurately using POS system.
  • Handle cash transactions and maintain clean workspace.
  • Maintain a thorough knowledge of Tim Horton's menu items, pricing, and promotions.

Education

High School Diploma -

Saint Luc Secondary School
Montreal, QC
06.2022

Skills

  • Customer Service
  • Technical Proficiency
  • Money Handling
  • Adaptability
  • Time management
  • Team Collaboration

Languages

English
French

Certification

Smart Serve (Ontario Food Handler Certificate)

Timeline

Retail Sales Associate

Urban Planet
08.2023 - Current

Shift Manager

Putting Edge
04.2022 - 11.2022

Customer Service Representative

Access Research
10.2021 - 10.2022

Customer Service Representative

Voxdata Solutions Inc.
09.2021 - 04.2022

Cashier

Tim Hortons
04.2019 - 06.2021

High School Diploma -

Saint Luc Secondary School

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Sadia Shams