Sadia Naim
Mississauga,Canada
Summary
Committed and Dedicated Individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization’s brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shoppers Drug Mart/ Loblaws
08.2024 - Current
- Manage Billing for pharmacy supplying medication to Long Term Care Homes across Canada (Medisystem)
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Instructor Therapist
Birch Centre for Learning and Development
04.2024 - Current
- Responsible for assessing, developing, and implementing behavior support plans for individuals with behavioral challenges
- Collaborate with multidisciplinary teams to create interventions that promote positive behavior and reduce challenging behaviors
- This role involves conducting functional behavior assessments, collecting, and analyzing data, and modifying strategies based on progress and individual needs
- Additionally, Behavior Support Specialists provide training and support to caregivers and other professionals to ensure consistency and effectiveness in implementing behavior support plans
Behaviour Support Specialist
Safe Management Group
01.2024 - 08.2024
- Provided crisis intervention during critical situations, ensuring the safety and well-being of all parties involved.
- Collaborated with multidisciplinary teams to develop comprehensive behavior intervention plans for clients with challenging behaviors.
- Coordinated community resources to enhance support systems available for clients with behavioral challenges.
Customer Care Representative
Wyse Meter Solutions
11.2023 - 03.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Business Support Officer
Canadian Imperial Bank of Commerce (CIBC)
09.2022 - 08.2023
- Responsible for handling customer complaints through calls and emails
- Helped the company transition into their new portal and transport previous and current profiles onto the new platform
- 3 Month Service Contract through Agency – recruiting in motion
- Kept back-office operations running smoothly to support business needs
- Prioritized helpdesk and service requests received from internal customers
- Fostered client and vendor relationship building through consistent and effective communication
- Established and maintained effective communication between business units and senior management
- Defined and understood team member responsibilities to enhance group efficiency and performance
Financial Services Representative
CIBC
04.2021 - 11.2022
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance to develop successful financial plans
- Offered sound financial recommendations to promote financial security, moving clients to take action
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors
- Provided clients with information on bank accounts, institutional policies, financial products, and related services
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Developed and maintained relationships with customers while generating sales opportunities for financial products
Investment Officer
Scotiabank
11.2021 - 09.2022
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies
- Performed extensive analytical investment calculations and reports
- Assessed operational, regulatory, compliance and headline risks associated with specific fund companies and investment teams
- Oversaw integration of required changes into bank operations, proactively identifying and correcting problems
- Completed thorough and accurate documentation for money movements, deposits, or withdrawals
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling
- Reduced bank losses by setting successful risk management policies
Sales Associate
Garage
11.2017 - 06.2021
- Helped customers find specific products, answered questions, and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF TORONTO
Mississauga, ON01.2021
Skills
- Data Analysis
- Risk Management
- Process Improvement
- Customer service
- Financial services
- Active listening
- Mental health awareness
- Critical thinking
Certification
- CPR Certification
- Crisis Intervention Training
Languages
English
Full Professional
Timeline
Customer Service Representative
Shoppers Drug Mart/ Loblaws
08.2024 - Current
Instructor Therapist
Birch Centre for Learning and Development
04.2024 - Current
Behaviour Support Specialist
Safe Management Group
01.2024 - 08.2024
Customer Care Representative
Wyse Meter Solutions
11.2023 - 03.2024
Business Support Officer
Canadian Imperial Bank of Commerce (CIBC)
09.2022 - 08.2023
Investment Officer
Scotiabank
11.2021 - 09.2022
Financial Services Representative
CIBC
04.2021 - 11.2022
Sales Associate
Garage
11.2017 - 06.2021
BACHELOR OF SCIENCE -
UNIVERSITY OF TORONTO
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