Sadia Naim
Mississauga,Canada
Summary
Committed and Dedicated Individual with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization’s brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shoppers Drug Mart/ Loblaws
Toronto, ON
08.2024 - Current
- Manage Billing for pharmacy supplying medication to Long Term Care Homes across Canada (Medisystem)
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Instructor Therapist
Birch Centre for Learning and Development
Brampton, Canada
04.2024 - Current
- Responsible for assessing, developing, and implementing behavior support plans for individuals with behavioral challenges
- Collaborate with multidisciplinary teams to create interventions that promote positive behavior and reduce challenging behaviors
- This role involves conducting functional behavior assessments, collecting, and analyzing data, and modifying strategies based on progress and individual needs
- Additionally, Behavior Support Specialists provide training and support to caregivers and other professionals to ensure consistency and effectiveness in implementing behavior support plans
Behaviour Support Specialist
Safe Management Group
Oakville, Canada
01.2024 - 08.2024
- Provided crisis intervention during critical situations, ensuring the safety and well-being of all parties involved.
- Collaborated with multidisciplinary teams to develop comprehensive behavior intervention plans for clients with challenging behaviors.
- Coordinated community resources to enhance support systems available for clients with behavioral challenges.
Customer Care Representative
Wyse Meter Solutions
Concord, Canada
11.2023 - 03.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
Business Support Officer
Canadian Imperial Bank of Commerce (CIBC)
Toronto, Canada
09.2022 - 08.2023
- Responsible for handling customer complaints through calls and emails
- Helped the company transition into their new portal and transport previous and current profiles onto the new platform
- 3 Month Service Contract through Agency – recruiting in motion
- Kept back-office operations running smoothly to support business needs
- Prioritized helpdesk and service requests received from internal customers
- Fostered client and vendor relationship building through consistent and effective communication
- Established and maintained effective communication between business units and senior management
- Defined and understood team member responsibilities to enhance group efficiency and performance
Financial Services Representative
CIBC
North York, Canada
04.2021 - 11.2022
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance to develop successful financial plans
- Offered sound financial recommendations to promote financial security, moving clients to take action
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors
- Provided clients with information on bank accounts, institutional policies, financial products, and related services
- Expanded customer relationships by maintaining regular follow-up processes and rapport
- Developed and maintained relationships with customers while generating sales opportunities for financial products
Investment Officer
Scotiabank
Mississauga, Canada
11.2021 - 09.2022
- Checked transactions and reporting for compliance with regulatory standards and investigated discrepancies
- Performed extensive analytical investment calculations and reports
- Assessed operational, regulatory, compliance and headline risks associated with specific fund companies and investment teams
- Oversaw integration of required changes into bank operations, proactively identifying and correcting problems
- Completed thorough and accurate documentation for money movements, deposits, or withdrawals
- Adhered to bank and legal guidelines for reporting, loan approvals and money handling
- Reduced bank losses by setting successful risk management policies
Sales Associate
Garage
Mississauga, Canada
11.2017 - 06.2021
- Helped customers find specific products, answered questions, and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
Education
BACHELOR OF SCIENCE -
UNIVERSITY OF TORONTO
Mississauga, ON01.2021
Skills
- Data Analysis
- Risk Management
- Process Improvement
- Customer service
- Financial services
- Active listening
- Mental health awareness
- Critical thinking
Certification
- CPR Certification
- Crisis Intervention Training
Languages
English
Full Professional
Timeline
Customer Service Representative
Shoppers Drug Mart/ Loblaws
08.2024 - Current
Instructor Therapist
Birch Centre for Learning and Development
04.2024 - Current
Behaviour Support Specialist
Safe Management Group
01.2024 - 08.2024
Customer Care Representative
Wyse Meter Solutions
11.2023 - 03.2024
Business Support Officer
Canadian Imperial Bank of Commerce (CIBC)
09.2022 - 08.2023
Investment Officer
Scotiabank
11.2021 - 09.2022
Financial Services Representative
CIBC
04.2021 - 11.2022
Sales Associate
Garage
11.2017 - 06.2021
- CPR Certification
- Crisis Intervention Training
BACHELOR OF SCIENCE -
UNIVERSITY OF TORONTO
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