Sadia Haroon
Mississauga,ON
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tim Hortons
03.1998 - 06.2005
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
Marketing Executive
The HudsonBay Company
02.2001 - 04.2005
- Evaluated marketing campaigns using key metrics and performance indicators, enhancing future propositions.
- Coordinated promotional activities and trade shows to increase brand visibility.
- Managed contractors to complete design and video production projects.
- Monitored market trends to remain ahead of competitors, consistently meeting client demands.
- Created engaging marketing materials, driving campaign and brand awareness.
- Planned and executed commercial events designed to boost campaign awareness.
Education
Life Science
University of Toronto
08.2026
Diploma of Higher Education - Medical Aesthetician & Laser Hair Removal
Looks Aesthetic Academy
Mississauga, Canada09.2019
Diploma of Higher Education - Science
St. Joseph Secondary High School
Mississauga, Canada04.2001
Skills
- Service management
- Exemplary customer service
- Methodical multitasking
- Microsoft adept
- Sage adept
- Professionally presented
- Keen problem solver
- Payment processing
- Conflict management
- Administrative skills
- Customer and client relations
Languages
English
Full Professional
Timeline
Marketing Executive
The HudsonBay Company
02.2001 - 04.2005
Customer Service Representative
Tim Hortons
03.1998 - 06.2005
Life Science
University of Toronto
Diploma of Higher Education - Medical Aesthetician & Laser Hair Removal
Looks Aesthetic Academy
Diploma of Higher Education - Science
St. Joseph Secondary High School
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