Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

SADIA CHAUDHRI

Calgary

Summary

Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

3
3
years of professional experience

Work History

Claims Representative

Olympia Trust
01.2023 - 01.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.

Experience Support Specialist

Neo Financial
08.2020 - 01.2022
  • Addressing on average 200+ inquiries every week directly with customers with concise communication
  • Act as our customers’ first point of contact, solving problems and answering questions in a timely, professional, and friendly manner through email and phone
  • Assisting customers who need help in understanding the functionality and services available through the Neo App
  • Provided long-term solutions and support to our customers by escalating bugs and product issues
  • Learn, build and actively maintain a high level of expertise related to Neo Products and use that knowledge daily to effectively resolve customer issues.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.

Education

Dental Assistant Diploma -

Riso Institute for Digital Dental Education
Calgary, AB

High School Diploma -

Henry Wise Wood High School
Calgary, AB

Skills

  • Communication
  • Microsoft Office
  • Insurance Claims Review
  • Claims Investigation
  • Time Management
  • Adaptability
  • Collaboration

References

AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual

Timeline

Claims Representative

Olympia Trust
01.2023 - 01.2024

Experience Support Specialist

Neo Financial
08.2020 - 01.2022

Dental Assistant Diploma -

Riso Institute for Digital Dental Education

High School Diploma -

Henry Wise Wood High School

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SADIA CHAUDHRI