SADIA CHAUDHRI
Calgary
Summary
Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.
Overview
3
3
years of professional experience
Work History
Claims Representative
Olympia Trust
01.2023 - 01.2024
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
Experience Support Specialist
Neo Financial
08.2020 - 01.2022
- Addressing on average 200+ inquiries every week directly with customers with concise communication
- Act as our customers’ first point of contact, solving problems and answering questions in a timely, professional, and friendly manner through email and phone
- Assisting customers who need help in understanding the functionality and services available through the Neo App
- Provided long-term solutions and support to our customers by escalating bugs and product issues
- Learn, build and actively maintain a high level of expertise related to Neo Products and use that knowledge daily to effectively resolve customer issues.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
Education
Dental Assistant Diploma -
Riso Institute for Digital Dental Education
Calgary, ABHigh School Diploma -
Henry Wise Wood High School
Calgary, ABSkills
- Communication
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Adaptability
- Collaboration
References
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Timeline
Claims Representative
Olympia Trust
01.2023 - 01.2024
Experience Support Specialist
Neo Financial
08.2020 - 01.2022
Dental Assistant Diploma -
Riso Institute for Digital Dental Education
High School Diploma -
Henry Wise Wood High School
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