Sadia Anjum
Vancouver,BC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction through expert resolution of conflicts, issues, and inquiries. At Safeway, significantly improved service processes, leveraging skills in Microsoft Excel and customer relations. Excelled in providing personalized support and efficiently managing data entry tasks, ensuring high-quality customer consulting.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Safeway
Vancouver, British Columbia
11.2023 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
aritzia
Vancouver, British Columbia
09.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
destination north america
Vancouver, British Columbia
05.2023 - 10.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
lush
Vancouver, British Columbia
07.2023 - 09.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
MBA - Business Administration
University Canada West
Vancouver, None03-2024
BBA - Business Administration And Management
Multimeda University
Cyberjaya, Malaysia07-2021
Skills
- Microsoft Excel
- Data entry
- Customer consulting
- Customer relations
Timeline
Customer Service Representative
Safeway
11.2023 - Current
Customer Service Representative
aritzia
09.2023 - 10.2024
Customer Service Representative
lush
07.2023 - 09.2023
Customer Service Representative
destination north america
05.2023 - 10.2024
MBA - Business Administration
University Canada West
BBA - Business Administration And Management
Multimeda University
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