Sadia Alli
Brampton,ON
Summary
Highly dependable, self-motivated, and organized professional with a proven track record in customer service and office administration. Demonstrated ability to handle multiple tasks and prioritize responsibilities in a fast-paced environment. Skilled in providing exceptional customer support, resolving issues efficiently, and maintaining strong client relationships. Adept at utilizing various software applications and systems to streamline operations and enhance productivity. Committed to delivering high-quality results while consistently meeting deadlines.
Overview
12
12
years of professional experience
Work History
Office Administrator (part-time)
Ariel Tech Plus
01.2013 - 07.2024
- Maintained a systematic index of vendor invoices.
- Completed statement preparation tasks.
- Ensured accuracy in data collection processes.
- Managed financial transactions for accounts payables and receivables.
Customer Support\ Manager (seasonal)
Fantasy Garden Centre
04.2015 - 09.2024
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Junior Hairstylist
MANE WAVE
01.2018 - 01.2019
- Ensured consistent inventory levels.
- Handled phone inquiries seamlessly.
- Prepared hair through shampooing, treatments, and conditioning.
- Ensured the salon was ready for clients each morning.
- Executed diverse services including cuts, color treatments, and lightening applications.
Store Manager
Guyana Roti Shop
10.2016 - 07.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Law Clerk Specialist Diploma Program -
Trios College Business and Technology & Health Care
Brampton01.2021
Hairstylist Diploma Program - Aesthetics
Marca College of Hair and Esthetics
Brampton01.2019
G.E.D -
Mohawk College
Hamilton, ON01.2015
Skills
- Microsoft Office Proficiency
- Efficient Typing Skills
- Computer proficiency
- Leadership and Management Experience
- Strong oral and written communication skills
- Detail oriented
- Interpersonal and intrapersonal skills
- Strong problem solving capabilities
- Dependable Attendance
- Effective Time Management
- Systematically Organized
Languages
English
References
Upon Request
Timeline
Junior Hairstylist
MANE WAVE
01.2018 - 01.2019
Store Manager
Guyana Roti Shop
10.2016 - 07.2017
Customer Support\ Manager (seasonal)
Fantasy Garden Centre
04.2015 - 09.2024
Office Administrator (part-time)
Ariel Tech Plus
01.2013 - 07.2024
Law Clerk Specialist Diploma Program -
Trios College Business and Technology & Health Care
Hairstylist Diploma Program - Aesthetics
Marca College of Hair and Esthetics
G.E.D -
Mohawk College
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