SADIA AFSANA MIMI
Calgary
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Calgary Quest School
12.2023 - Current
- Support student learning in group and individual settings.
- Monitor and record progress toward Individualized Program Plan (IPP) goals.
- Prepare educational materials and classroom displays.
- Participate in meetings with parents and professionals.
- Provide personal care and assist with technology use (AAC devices).
- Maintain confidentiality and ensure student safety.
Retail Clothing Associate
Just Cozy
01.2023 - 11.2023
- Delivered personalized customer service with styling advice and clothing selection assistance.
- Processed sales, returns, and exchanges accurately using POS systems.
- Assisted customers in locating specific items quickly, optimizing their shopping experience.
- Promoted upcoming sales events to customers, increasing awareness of store promotions and discounts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team to meet sales targets and ensure excellent customer experiences.
- Contributed to increased sales by maintaining a visually appealing and well-stocked sales floor.
- Responded to customer requests for products, services, and company information.
Front Desk / Guest Service Associate
Hampton Inn by Hilton
05.2022 - 12.2022
- Addressed guest needs and resolved concerns promptly and professionally.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed check-ins, check-outs, reservations, and billing.
- Provided administrative support including data entry and documentation.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Anticipated guest preferences to enhance satisfaction.
- Managed front desk operations, ensuring a smooth and pleasant guest experience.
Retail Sales Associate
Winners (TJX Canada)
10.2021 - 05.2022
- Provided excellent customer service and product information.
- Operated cash registers and handled transactions with accuracy.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Guest Service Associate
Dexterra, Dana Hospitality LP
03.2021 - 10.2021
- Managed guest complaints and provided seamless registration.
- Handled reservation systems and visitor communication.
- Facilitated team communication via meetings.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Created welcoming and comfortable environment for guests.
Education
Associate of Science - Behavioral Science Technician
George Brown College
Toronto, ON04.2023
Skills
- Proficient in MS Office Suite
- POS system management
- Skilled in time management
- Accurate data entry
- Organizing filing systems
- Inventory management
- Customer assistance
- Troubleshooting expertise
- Excellent Written and Verbal Communication
- Team Collaboration
- Teaching assistance
- AAC Device Support
- Strong organizational skills
- Effective time management
- Confidentiality
Languages
English
Full Professional
Certification
- Early Childhood Educator Certification - Level 1
- Alberta Childcare Staff Certification
- CPR & First Aid Certificate
- Ontario Private Investigator & Security Services License
Timeline
Instructional Assistant
Calgary Quest School
12.2023 - Current
Retail Clothing Associate
Just Cozy
01.2023 - 11.2023
Front Desk / Guest Service Associate
Hampton Inn by Hilton
05.2022 - 12.2022
Retail Sales Associate
Winners (TJX Canada)
10.2021 - 05.2022
Guest Service Associate
Dexterra, Dana Hospitality LP
03.2021 - 10.2021
Associate of Science - Behavioral Science Technician
George Brown College
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