Summary
Overview
Work History
Education
Skills
Timeline
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Meenal Sood

Summary

To work in a challenging environment with an organization where I could utilize my skills & experience for delivering the best solutions to the customer, maintaining the existing storage infrastructure & Business continuity. Summary of Qualifications Having 5+ Years of experience in field of Storage , Backup Administration and incident Management,where I am working on EMC Storage clariion ,VNX and EMC backup Avamar and Networker and service now, BMC remedy in Global IT infrastructure service delivery according to ITIL framework for healthcare, financial & retail industry.

Overview

7
7
years of professional experience

Work History

Associate Systems Engineer

Norwin Technologies
05.2022 - 06.2023


  • Administration and Management of Backup EMC Avamar & Networker and storage Isilon
  • collecting Logs and update in support portal.
  • work with support team for any hardware failure.
  • Supporting decommission activities by extending the Backup retentions.
  • Backup Restores and Decommissioned in Avamar&Networker.
  • Backup restore in isilon.
  • Server/Client Installation in EMC Avamar and Networker.
  • Healthcheck of server and Monitoring backup status.
  • Handling Weekly, Monthly status report.
  • Troubleshooting on backup errors and connectivity issues between servers and clients in Avamar & networker.
  • Handling Major incidents, performing critical Changes and maintaining SLAs.
  • Incident Management - Act on trouble tickets, request Logging Incident tickets as required for the backup failures.
  • Working on alerts and sending the appropriate documents which fix the issue to the customers.

Specialist

HCL Technologies Sector 126
06.2019 - 06.2021
  • Administration and Management of EMC Clariion & VNX.
  • Storage Allocation / Deallocation.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • collecting Logs as per support Team requirement.
  • supporting hardware failure.
  • Healthcheck of servers.
  • Handling Weekly, Monthly status report.
  • Handling Major incidents, performing critical Changes and maintaining SLAs.
  • Working on alerts and sending the appropriate documents which fix the issue to the customers.

Senior Associate

NTT Data
11.2016 - 06.2019
  • Administration and Management of Backup EMC Avamar.
  • worked on HFS check failure issue.
  • work with support team for any hardware failure.
  • Supporting decommission activities by extending the Backup retentions.
  • Backup Restores and Decommisioned in Avamar.
  • Server/Client Installation in EMC Avamar.
  • Healthcheck of servers and Monitoring backup status.
  • Handling Weekly, Monthly status report.
  • Troubleshooting on backup errors and connectivity issues between servers and clients in Avamar.
  • Handling Major incidents, performing critical Changes and maintaining SLAs.
  • Incident Management - Act on trouble tickets, request Logging Incident tickets as required for the backup failures.


SAP Trainee

Experis IT
05.2016 - 10.2016
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Created user accounts and assigned permissions.

Education

B.E - Computer Science

RGTU University
06.2014

Skills

  • EMC Storage Clariion, VNX and EMC Backup Avamar, Networker Backup
  • Ticketing Tools - BMC Remedy ,Service Now
  • Monitoring Tools: Nagios, SRM

Timeline

Associate Systems Engineer

Norwin Technologies
05.2022 - 06.2023

Specialist

HCL Technologies Sector 126
06.2019 - 06.2021

Senior Associate

NTT Data
11.2016 - 06.2019

SAP Trainee

Experis IT
05.2016 - 10.2016

B.E - Computer Science

RGTU University

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Meenal Sood