SADENA HAQ

Dynamic beauty and cosmetics professional with a proven track record of driving sales and delivering exceptional customer experiences at Macy’s. Recognized for creating welcoming environments that empower clients through tailored product recommendations addressing unique concerns and lifestyle needs. Committed to advancing the MAC Cosmetics department by leveraging artistry, education, and hygiene excellence while fostering strong client relationships. Reliable and upbeat team player, skilled in promoting customer loyalty and satisfaction through consultative techniques, with a keen ability to identify opportunities for improvement in fast-paced settings.

• Consistently met and supported daily sales goals through relationship-driven selling and personalized product recommendations
• Successfully opened multiple Macy’s credit accounts by clearly explaining benefits and aligning offers with customer needs
• Recognized by customers for exceptional service through positive survey feedback and verbal commendations
• Delivered confidence-building beauty consultations that resulted in highly satisfied purchases and repeat customer interest
• Assisted customers seeking cosmetics guidance across departments, receiving direct feedback recommending placement within the MAC Cosmetics department
• Identified opportunities to improve the customer experience during high-traffic periods by streamlining consultations and maintaining floor readiness
• Supported inventory accuracy by restocking products, organizing displays, and ensuring testers and shades were readily available
• Adapted quickly to POS systems, digital tools, and promotional updates to maintain efficient service without interrupting client engagement
• Fostered a welcoming and inclusive environment for customers and teammates, contributing to postive team culture and collaboration

• State-certified / licensed Pharmacy Technician
• PTCB national — Pending
• CPR Certification (Adult, Child, Infant)

• Maintains strict hygiene practices including clean hands, sanitized tools, and clean work surfaces
• Understands proper brush cleaning and disinfection protocols
• Avoids double-dipping and follows professional product handling standards
• Prioritizes cleanliness and professional presentation to protect customer safety and uphold brand integrity

• Approaches clients confidently and warmly to initiate genuine conversations
• Listens attentively to customer concerns and preferences before making recommendations
• Explains product benefits clearly and honestly to build trust
• Creates a comfortable, inclusive experience where customers feel seen, supported, and confident in their decisions

• Actively engages with beauty content on TikTok and social platforms to stay current on trends, techniques, and product launches
• Uses social media as an educational tool to observe application styles, ingredient discussions, and evolving customer preferences

• Knowledge of skin types: dry, oily, combination, sensitive
• Familiar with common skin concerns including acne, texture, aging, and hyperpigmentation
• Foundational understanding of skincare ingredients such as retinol, niacinamide, SPF, and exfoliating acids
• Practices accurate shade matching fundamentals by considering undertone, lighting, and skin depth
• Recommends products based on skin needs, lifestyle, and comfort level rather than trend-driven selling

• Performed makeup applications for friends and family, including event-focused looks, emphasizing skin preparation, shade matching, and personal style preferences
• Applies foundational artistry techniques to enhance natural features while prioritizing comfort, confidence, and wearability
• Studies and practices skincare routines across different skin types, testing products and observing results to inform recommendations
• Understands the importance of proper skin preparation prior to makeup application to improve finish and longevity